Travel agent Jobs in Grand Rapids, MI

Job Description

This is a remote position.

Work remotely from home, booking itineraries, destinations, and activities. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events, and concerts for the company, serving clients all over the world. No experience is necessary. We will train you. This is a commission-based role.

Core Responsibilities :

Serve as primary customer contact, providing premium concierge-level service to travelers from start to finish

Respond to telephone, email inquiries, and online travel submissions in a timely fashion

Research and book Domestic and International travel packages including air, hotel, tours, and ground transportation

Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc..

Become familiar with multiple web-based booking engines and travel resources

Pricing & and cost calculations for changes or added trip fees

Provide e-tickets and take credit card payments over the phone

Travel Planning and Sales :

Plan and sell transportation, accommodations, insurance, and other travel services

Collaborate with clients to understand their needs and provide advice on suitable destinations, transportation modes, travel dates, costs, and accommodations

Qualifications :

No experience necessary; we will train

Exceptional customer service abilities

Superior written and verbal communication skills

Strong organization with the ability to prioritize and multi-ask

Job Type : Full-time or part-time

Benefits :

Flexible Schedule : Enjoy the flexibility of working remotely

Personal Website : Opportunity to have a personalized website for professional representation

Daily Training Available : Access ongoing training to stay informed about industry developments

Customer Communication :

Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers

Communicate effectively with clients to address inquiries, offer assistance, and ensure a smooth travel experience

Booking and Financial Transactions :

Book transportation, make hotel reservations, and handle payment / fees

Use promotional techniques and prepare materials to sell itinerary tour packages

Issue Resolution :

Address and resolve problems, complaints, or refund requests promptly

Maintain a high level of customer satisfaction through effective conflict resolution

Industry Knowledge and Networking :

Attend seminars to stay updated with tourism trends

Build and maintain a network with tour operators to enhance service offerings

Skills :

Fluency in English; multilingualism is a plus

Strong sales skills and commercial awareness

Effective interpersonal and negotiation skills

If you have a passion for travel, excellent communication skills, and a knack for sales, we invite you to join our team as a Remote Coordinator. Embrace the opportunity to create memorable travel experiences for our clients while enjoying the benefits of a flexible schedule and continuous training.