Union Jobs in Concord, CA

Company Description

Tyler Union, a division of McWane, Inc., is the nation's leading manufacturer of Ductile Iron Waterworks Fittings and Appurtenances has an immediate opening for an Inside Sales Representative. Tyler Union's main manufacturing facility is located in West Anniston, AL. This position will be based at Riverside, California.

The primary focus of this position is to manage client relationships and provide service to existing customers by entering orders and ensuring accurate and timely shipment. Customer service both before and after the sale will be required. The Inside Sales Representative (ISR) acts as a customer advocate while supporting the Outside Sales team in their sales and relationship efforts. ISRs are required to use product knowledge to generate solutions that meet customer needs and company objectives

This is a salaried position, with an excellent benefits package with health, life, dental, and vision insurance, short-term and long-term disability, vacation, holiday pay and 401(k). Salary ranges between $45,000 to $60,000 annually.

Take a tour of Tyler Union here.

All candidates offered employment must submit to a drug screen, physical, and background check.

Job Description

Responsibilities and Job Duties :

• Handle inbound calls from established customers regarding pricing and estimated delivery timeframe based upon knowledge of firms' production and delivery schedules.
• Order entry : including new orders, changes to previous orders, return authorizations and credits.
• Serve as internal support for Outside Sales team, including quotations.
• Work closely with internal team members to ensure high customer satisfaction, including the Production and Shipping Departments to coordinate the manufacture and delivery of product.
• Investigate and resolve customer problems with deliveries.
• Partner effectively with the Outside Sales team to drive territory coverage and maintain positive distributor relationships.
• Post-sale follow-through including communication with distributors to confirm expected delivery dates and back-ordered items.
• Accomplish department and organization goals by exploring new opportunities to add value to the ISR position.
• Work with Outside Sales to identify and develop strategies which support new and / or existing sales opportunities.
• Performs various other miscellaneous sales and service-related duties as directed by management.

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Qualifications

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Additional Information

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.