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MindlanceLewisville, TX, United States- Full-time
Job Title : Care Coordinator / Pharmacy Tech
Duration-6+ months with strong possibility of extension
Location- REMOTE
CPhT & PTCB certified candidates
Job Description
Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. Services are centralized in our two custom-designed facilities outside of Dallas and Houston, Texas, helps manufacturers rethink how far their products can go. Client is now expanding into the Little Rock, AR market. What is expected of you for success in your role
- Applies acquired job skills and company policies and procedures to complete assigned tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with Supervisor or senior peers on complex and unusual problems Accountabilities in this role
- Create and complete accurate referrals and applications and keep updated on policy or procedural changes
- Resolve patient's questions and concerns regarding status of their request for assistance
- Enter detailed information into company proprietary software while conversing via telephone
- Place outbound phone calls for patient follow ups or confirmations
- Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
- Interact with the patient referral sources to process new applicants
- Steward patient accounts from initial contact through final approval / denial
Skills :
Keywords : Education :
Skills and Experience :
Required Skills :
CUSTOMER SERVICE
PROBLEM RESOLUTION
INSURANCE BILLING
PHARMACY
Additional Skills : DOCUMENTATION
CISCO
OPERATIONS
THERAPY
METRICS
RETAIL SALES
TIME MANAGEMENT
SELF-STARTER
MICROSOFT OUTLOOK
CUSTOMER SERVICE ORIENTED
EDUCATING
Languages : English
Read
Write
Speak
Minimum Degree Required : Completed High School (Diploma or GED)