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CAIWilmington, NC, United States- Temporary
Job ID Number
R5163
Employment Type
Full time
Worksite Flexibility
Remote
Job Summary
We are looking for a motivated Customer Service Representative ready to take us to the next level! If you are located in North Carolina, have prior experience in a healthcare customer service environment, and are looking for your next career move, apply now!
Job Description
We are looking for a Customer Service Representative to provide first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This position is a 3+ month contract and remote.
Due to our end client, candidates must reside within the state of North Carolina.
Due to our end client, candidates must be able to work on CAI's W2 without a need for sponsorship now or in the future.
What You'll Do
- Respond to provider questions, emails, and calls in a timely and professional manner
- Assist with navigating and resolving a variety of issues, including claims and continuity of care
- Work towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated penalties
- Manage a high volume of inbound and outbound calls with efficiency and courtesy
- Maintain detailed records of interactions, transactions, and comments
- Collaborate with Provider Relations and Contracts teams to ensure seamless service
- Contribute to team efforts by accomplishing related results as needed
What You'll Need
Required :
Physical Demands
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.
Equal Employment Opportunity Policy Statement
CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.