Receives incoming telephone calls and/or makes outbound calls to patients who have left a message with the call center; collects key health data from patient and triages/assesses patient telephone calls with strict adherence to approved Call Center protocols. Understands and adheres to Call Center p...
Monitor and analyze call center and digital chat metrics and KPIs, such as call volume, response times, member satisfaction, and first-call resolution rates. Develop and implement strategies to optimize call center performance, including setting and achieving key performance indicators (KPIs) relate...
We are seeking a highly motivated and customer-oriented Remote Call Center Representative to join our team. As a Remote Call Center Representative, you will play a vital role in delivering exceptional customer service to our clients. As a Remote Call Center Representative, you will utilize your exce...
HIRING NOW – CALL CENTER REP FOR OUR HOME . Must be comfortable in a fast-paced call center environment. Update records of all conversations in our call center database in a comprehensible way. We provide the leads; you make the calls. ...
We are seeking a dedicated and customer-oriented Call Center Representative to join our team. Achieve and maintain performance targets such as call handling time, customer satisfaction scores, and first-call resolution. Proven customer service experience, preferably in a call center environment. The...
The Call Center Representative is responsible for providing exceptional customer service to clients by handling inbound and outbound calls, resolving customer inquiries, and providing accurate information about our products and services. Make outbound calls to customers for follow-up, surveys, and p...
Experience answering calls regarding medication refills from patients and pharmacies. ...
Participate in ongoing training and professional development activities to enhance skills and knowledge related to call center operations and healthcare services. Previous experience in a call center or customer service role, preferably in a healthcare setting. The Patient Care Representative plays ...
Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Preferred Qualifications: Pref Bachelor's degree Business or operations field OR Pref Associate's degree Business or operations field Pref 2 year...
Monitor and verify call center staff phone calls with patients, providers, and third-party payers. Additionally, this role provides strategic client management, coupled with virtual program call center oversight and management. Call center management/supervisor experience. ...
Must have knowledge and awareness of the care needs of the elderly and/or chronically ill. Maintains a current list, from nursing services, of residents who are not physically able to participate in activities, and current records of the type and frequency of activities provided and the names of res...
Are you thrilled about delivering outstanding customer service? We're looking for a lively Customer Service Representative.They will join our team in Ilocos.Maintain a positive and professional attitude at all times.Needed QualificationsHigh School Graduate (Old curriculum) or ALS GraduateGood commu...
No Cold Calling- We have a high volume of inbound sales leads and walk in traffic. ...
Day Center Coordinator (On-Call). The On-Call Day Center Coordinator will work closely with participants, volunteers and staff to provide services that build that women we serve and the community. Help coordinate daily Day Center operations, including opening and closing procedures, clean up, implem...
The Supervisor of the Customer Solution Call Center is responsible for the development of a successful and cohesive Call Center unit, with a high level of productivity to achieve the department's overall performance metrics, and to meet and/or exceed member satisfaction. Preparing and analyzing call...
Experience answering calls regarding medication refills from patients and pharmacies. ...
As the Manager, you will be responsible for all aspects of the call center including overseeing the day-to-day operations of the call center, ensuring that our team delivers exceptional customer service to the Medicare Advantage plan and its members. Operational Oversight: Oversee daily operations o...
Experience answering calls regarding medication refills from patients and pharmacies. ...
Experience answering calls regarding medication refills from patients and pharmacies. ...
Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Pref 2 years Experience working in a call center and/or in a healthcare customer service department/environment (or combination of that equals tw...
Manage inbound and outbound customer calls in a timely manner Identify customers’ needs and wants, give your best to clarify information Recognize opportunities to upsell our products and services Follow our company's communication “scripts” Update records of all conver...
Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. Call center or customer service experience. Ability to work onsite in one of our call centers. Customer interaction may result from a variety of contact methods, inc...
The IDS Call Center Analyst reports directly to IDS Call Center Management. He/she is responsible for designing, building, configuring, and testing the IDS Call Center applications. ...
Member Service Advisor (Call Center Rep). Day to day as a Call Center Representative. SkyOne Federal Credit Union is looking for dedicated individuals to become part of our esteemed call center team as a. What we're looking for in a Call Center Representative. ...