Typically requires 1 year of experience in customer service, call center, or Service Desk support. Utilizes the call tracking system; accurately, quickly, and efficiently recording all interactions with customers while consistently meeting established Service Desk Key Performance Indicators (KPI). A...
Preferably experience with ITIL Service Desk best practices. Processing incidents and service requests initiated by customers using either the Self-Service Portal, email, or telephone. Apply enterprise service desk standards for accurate prioritization, categorization, and communication of incidents...
Preferably experience with ITIL Service Desk best practices. Processing incidents and service requests initiated by customers using either the Self-Service Portal, email, or telephone. Apply enterprise service desk standards for accurate prioritization, categorization, and communication of incidents...
As part of CJ’s Corporate IT Department, the Service Desk Analyst provides a high level of customer service while supporting end users and customers. Respond to telephone, email and helpdesk requests for technical support using Zoom and ServiceNow. ServiceNow experience preferred. Previous customer ...
As part of CJ’s Corporate IT Department, the Service Desk Analyst provides a high level of customer service while supporting end users and customers. Respond to telephone, email and helpdesk requests for technical support using Zoom and ServiceNow. ServiceNow experience preferred. Previous customer ...
An employee in this classification performs work of moderate difficulty by serving as the Institutional Research (IR) Office lead in quality control testing for the College's data warehouse, and to assist the Senior Director of Data Quality (SDDQ) in preparing, coordinating and managing external dat...
The role is an “Elevated Field-Support/Onsite-Support Technician” that possesses the same Computer Hardware, Microsoft Application, Software and Network troubleshooting skills as a standard Field Support Tech, but specifically focused on immediately addressing Executive users’ issues and needs. Addr...
The Senior Business Intelligence Analyst will develop and deliver key insights and information to support the organization and ultimately our members. Business Intelligence Analyst fulfills complex requests, works effectively with ambiguity, manages deadlines, and maintains timeliness and quality of...
Corporate Resources, on behalf of our client located in Streamwood, IL, is hiring for a full-time, permanent IT Support Specialist. IT Support Specialist – Streamwood, IL. In this role, you will focus on maintaining data privacy and security while managing the secure disposal of IT assets, in line w...
One of our top clients is looking for a Help Desk Analyst who will be responsible for providing service at their walk-up service desk to resolve incidents/requests, providing remote support using remote desktop tools, assist employees with installation, configuration, and troubleshooting of computer...
Innova Solutions is immediately hiring a Desktop Support Engineer. As a Desktop Support Engineer: The Sr. As such, this position will support existing infrastructure, processes, and operating procedures to IT Services to our dynamically growing business. ...
Looking to join a dynamic team at the forefront of technology solutions? We’re seeking a skilled and motivated Service Desk Technician Tier 2 (MSP) to join our innovative Managed and Cloud Services Provider. As a Service Desk Technician Tier 2 (MSP), you’ll play a pivotal role in providing top-tier ...
LaSalle Network is currently partnering with a client that specializes in managed IT Services and is looking to grow their service desk team. Bilingual Service Desk Technician. Bilingual Service Desk Technician Responsibilities:. Bilingual Service Desk Technician Requirements:. ...
We are looking for a skilled Support Specialist L2 to enhance our team and provide top-tier, white glove support to our clients. This position is perfect for an IT professional with hands-on experience in a Managed Service Provider setting, who is eager to advance their career and gain valuable back...
It is the policy of the Shorr Packaging Corporate to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, protected veteran status, disability status, marital statu...
Develop training modules and materials to increase data literacy and data driven operational decisions. Lead the development of an operational data analytics model that enables data driven business decisions across the organization. Strong skillset in data analysis, validation, and data storytelling...
Financial Data Analyst Internship. Ready to boost your analytical skills and kick-start your career? Join Uline as a 2025 Financial Data Analyst Intern. ...
Hardware deployments and replacements, including workstations, laptops, and mobile devices Hardware support (Windows 10, HP, Lenovo, Microsoft, A/ V systems, and iOS and Android mobile devices, printers, copiers) including essential modifications and Support Specialist, Support, IT, Specialist, Cons...
Alera Group is currently seeking a IT Support Specialist- On-boarding. As an IT Support Specialist - On-boarding you would setup new employees accounts and related equipment, close intermediate helpdesk requests, assist in onboarding newly acquired firms, install new hardware and software and travel...
We are seeking a Associate Help Desk Specialist in Chicago, IL. IT Service Desk Responsibilities]. Linking pin to specialists at 2nd level support, operations, suppliers, etc. Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of...
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries.As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive.Embrace the...
Are you a problem solver? Are you particular about tech performance? Then you belong at Uline! Join us as an Associate Business Analyst supporting the internal applications that Uline employees rely on to get work done!. Document and assess current business processes and underlying systems / applica...
Oversees and manages a program of projects focused on sourcing new datasets, building a controls framework ensuring those datasets have high quality ratings. Drives an understanding of and adherence to the principles of data quality management including metadata, lineage, and business definitions. P...
The Channel Strategy Business Analyst Project Manager will be responsible for supporting management of a portfolio of strategy projects for electrical wholesale distributors, catalog partners, and retail partners. This individual will work closely with Channel Strategy Analytics Manager and leaders ...
As a Help Desk Support Specialist your primary role is to provide technical assistance and support to end-users within the organization. Proven experience (2+ years) in a help desk or technical support role, preferably in a corporate environment. The role of a Help Desk Support Specialist is instrum...