PC customer support to users (phone or desk side support). ...
The Service Desk Support Analyst II is responsible for leading the daily operations of the service desk, helping to ensure that the service desk is consistently improving with industry best practices, and providing a customer-friendly attitude in a team environment. Review and assess Service and Bus...
Required Experience: 2+ years of experience working in a service desk or customer service environment Minimum 1 year technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software C...
The Select Group is seeking a fully remote IT Service Desk Analyst for a 4 month, full remote contract opportunity. IT Service Desk Analyst Must-Have Skills. IT Service Desk Analyst Bonus Skills. IT Service Desk Analyst Daily Responsibilities. ...
This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer periphera...
Deal Desk Analyst – Retirement Services (RS) within our Commercial Operations Center of Excellence (CoE). The analyst will act as a “one-stop-shop” for Sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that the Sale...
Our Service Desk Analysts are prepared to provide customer centric, first contact support for all user requests. The service desk strives to reduce service interruptions of impacted systems by working together to ensure UTI campuses are supported in a meaningful and timely manner. Service Desk/Tier ...
Drives to an 80% or above First Call Resolution on all customer interactions into the Service Desk. Must have a minimum of 2 years’ Service Desk or related IT work experience is required. As a trusted name in payments, we partner with thousands of institutions to increase access to financial service...
This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer periphera...
The Select Group is seeking a fully remote IT Service Desk Analyst for a 4 month, full remote contract opportunity. IT Service Desk Analyst Must-Have Skills. IT Service Desk Analyst Bonus Skills. IT Service Desk Analyst Daily Responsibilities. ...
Service Desk Analyst is responsible for monitor trends within the team to identify, resolve issues, and suggest measures for permanent resolution. Thorough working knowledge of service offerings, customer service principles and processes, desktop applications, web-based applications, client/server a...
Required Experience: 2+ years of experience working in a service desk or customer service environment Minimum 1 year technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software C...
Deal Desk Analyst - Small Business Services (SBS) within our Commercial Operations Center of Excellence (CoE). Sales & Marketing Organization (Small Business Services). We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence,...
Deal Desk Analyst - Major Account Services (MAS) within our Commercial Operations Center of Excellence (CoE). Sales & Marketing Organization (Major Account Services). We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, I...
The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Lead in ticket processes and provides coaching for other technicians when workflow deficiencies a...
Provide support for remote system access, including VPN and remote desktop connections. Provide remote support to users and respond to after-hours support requests. For librarians, Follett can help you build a diverse collection of print and digital resources that support every student. Documents po...
This position will be responsible for providing end-user hardware and software support, responding to help-desk tickets, and resolving complex tasks. Supporting and troubleshooting cellular devices, tablets, and laptops. Support large conference room Audio/Visual equipment. Mobile device support inc...
T1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. The Service Desk Technician I is responsible for providing professional and excellent Service Desk Support. Our Managed Services team is...
Phone support experience (Call center or help desk or others). Without this support employees would have a large delay in tech support help impacting their ability to complete their real work costing the company a lot of money from low work levels. ...
Phone support experience (Call center or help desk or others). ...
Information Technology Services department is accepting applications for the position of IT Support Computing Analyst to join the Desktop Support Team. The IT Support Computing Analyst provides technical support, training and guidance to the campus community regarding the use, maintenance, and ...
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance pr...
Please review entire job description before applying*.Experience in a customer facing service role- not internal customers, but external.Ability to understand and be trained on technical information (not too technical of a role, but will have to understand it)- can demonstrate this by having a techn...
These technicians need to know their way around a desktop support environment and can hit the ground running - no entry level folks. The manager is looking for someone who's supported devices in an office setting (desktops, laptops, printers, mobile devices, etc. Software support - O365, AD, SCC...
Information Technology Services department is accepting applications for the position of IT Support Computing Analyst to join the Desktop Support Team. The IT Support Computing Analyst provides technical support, training and guidance to the campus community regarding the use, maintenance, and ...