Typically requires 1 year of experience in customer service, call center, or Service Desk support. Utilizes the call tracking system; accurately, quickly, and efficiently recording all interactions with customers while consistently meeting established Service Desk Key Performance Indicators (KPI). A...
Preferably experience with ITIL Service Desk best practices. Processing incidents and service requests initiated by customers using either the Self-Service Portal, email, or telephone. Apply enterprise service desk standards for accurate prioritization, categorization, and communication of incidents...
Preferably experience with ITIL Service Desk best practices. Processing incidents and service requests initiated by customers using either the Self-Service Portal, email, or telephone. Apply enterprise service desk standards for accurate prioritization, categorization, and communication of incidents...
The IT Service Desk Specialist Level I is responsible for handling inbound calls, tickets and assisting in the upgrade support of workstations. Travel to service centers within the Busey market regularly to provide support and guidance. A team with diverse talent, working together, is essential to B...
Reporting to the Service Desk Coordinator, the Service Desk Specialist will provide front-line technology support to end users (students, faculty, and staff) through the Service Desk via phone, email, online services, and in-person. Answer Service Desk phone, check Service Desk voice mail and email,...
The IT Service Desk Specialist Level I is responsible for handling inbound calls, tickets and assisting in the upgrade support of workstations. Travel to service centers within the Busey market regularly to provide support and guidance. A team with diverse talent, working together, is essential to B...
Minimum of two (2) years experience working in a Business Analyst or Business Systems Analyst position. The primary responsibilities of this position include, but are not limited to, working closely with business leaders, stakeholders, and the IT development team to identify and analyze gaps between...
Looking to join a dynamic team at the forefront of technology solutions? We’re seeking a skilled and motivated Service Desk Technician Tier 2 (MSP) to join our innovative Managed and Cloud Services Provider. As a Service Desk Technician Tier 2 (MSP), you’ll play a pivotal role in providing top-tier ...
The role is an “Elevated Field-Support/Onsite-Support Technician” that possesses the same Computer Hardware, Microsoft Application, Software and Network troubleshooting skills as a standard Field Support Tech, but specifically focused on immediately addressing Executive users’ issues and needs. Addr...
The Senior Business Intelligence Analyst will develop and deliver key insights and information to support the organization and ultimately our members. Business Intelligence Analyst fulfills complex requests, works effectively with ambiguity, manages deadlines, and maintains timeliness and quality of...
LaSalle Network is currently partnering with a client that specializes in managed IT Services and is looking to grow their service desk team. Bilingual Service Desk Technician. Bilingual Service Desk Technician Responsibilities:. Bilingual Service Desk Technician Requirements:. ...
We are looking for a skilled Support Specialist L2 to enhance our team and provide top-tier, white glove support to our clients. This position is perfect for an IT professional with hands-on experience in a Managed Service Provider setting, who is eager to advance their career and gain valuable back...
It is the policy of the Shorr Packaging Corporate to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, protected veteran status, disability status, marital statu...
Develop training modules and materials to increase data literacy and data driven operational decisions. Lead the development of an operational data analytics model that enables data driven business decisions across the organization. Strong skillset in data analysis, validation, and data storytelling...
Reporting to the Service Desk Coordinator, the Service Desk Specialist will provide front-line technology support to end users (students, faculty, and staff) through the Service Desk via phone, email, online services, and in-person. Answer Service Desk phone, check Service Desk voice mail and email,...
The Business Process Analyst role will cross-functionally to help in the documentation and execution or existing business processes and collaborate with the training team for training creation on vetted processes. Assists in business transformation, streamlines operations, and builds new solutions t...
Hardware deployments and replacements, including workstations, laptops, and mobile devices Hardware support (Windows 10, HP, Lenovo, Microsoft, A/ V systems, and iOS and Android mobile devices, printers, copiers) including essential modifications and Support Specialist, Support, IT, Specialist, Cons...
Alera Group is currently seeking a IT Support Specialist- On-boarding. As an IT Support Specialist - On-boarding you would setup new employees accounts and related equipment, close intermediate helpdesk requests, assist in onboarding newly acquired firms, install new hardware and software and travel...
We are seeking a Associate Help Desk Specialist in Chicago, IL. IT Service Desk Responsibilities]. Linking pin to specialists at 2nd level support, operations, suppliers, etc. Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of...
Marketing Data Analyst (E3 or E4) - Hybrid. Collaborate closely with marketing and data management team to ensure quality and accuracy of catalog data. Sourcing, validating and updating vehicle population data. Lead data management quality review process including KPI reporting. ...
Perform analysis, development and evaluation of data mining in a data warehouse environment; which includes data design, database architecture, metadata and repository creation. Generate ad hoc reports and regular datasets or report information for end-users using system tools and database or data w...
This role will provide business analysis expertise in identifying, analyzing, and evaluating business requirements. Perform the Lead Business Analyst role for the Source to Pay value stream across several Procurement applications. Work with the business and IT team to identify, analyze, and document...
Analyzes benefit processes and data to determine and recommend changes for benefit program and process improvements, and to ensure accurate data is communicated to vendors. About the Role: The Benefits Analyst is responsible for ensuring the benefit plans are consistently administered and in complia...
Are you a leader within the IT space? Are you an individual looking for a non-traditional help desk position? Do you enjoy working with people and technologies to achieve business goals? Are you customer service minded? If the answer is, “Yes!” then we have an exciting, opportunity for you. Our comp...
IT Service Desk Specialist - Level III. Identify opportunities for process improvement within the service desk operations and implement solutions to enhance service delivery. Ensure timely delivery of IT services and adherence to established service level agreements (SLAs). Create and maintain knowl...