Required Experience: 2+ years of experience working in a service desk or customer service environment Minimum 1 year technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software C...
The Select Group is seeking a fully remote IT Service Desk Analyst for a 4 month, full remote contract opportunity. IT Service Desk Analyst Must-Have Skills. IT Service Desk Analyst Bonus Skills. IT Service Desk Analyst Daily Responsibilities. ...
PC customer support to users (phone or desk side support). ...
This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer periphera...
Our Service Desk Analysts are prepared to provide customer centric, first contact support for all user requests. The service desk strives to reduce service interruptions of impacted systems by working together to ensure UTI campuses are supported in a meaningful and timely manner. Service Desk/Tier ...
Service Desk Analyst is responsible for monitor trends within the team to identify, resolve issues, and suggest measures for permanent resolution. Thorough working knowledge of service offerings, customer service principles and processes, desktop applications, web-based applications, client/server a...
Assignment to the Service Desk Analyst I, Service Desk Analyst II, Service Desk Analyst III, Service Desk Analyst Team Lead, will be determined by the candidate's education or experience. Service Desk Analyst I (Category 10): $57,484 - $90,825 annually. Service Desk Analyst II (Category 09): $63,233...
This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer periphera...
Required Experience: 2+ years of experience working in a service desk or customer service environment Minimum 1 year technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software C...
The Select Group is seeking a fully remote IT Service Desk Analyst for a 4 month, full remote contract opportunity. IT Service Desk Analyst Must-Have Skills. IT Service Desk Analyst Bonus Skills. IT Service Desk Analyst Daily Responsibilities. ...
Provide support for remote system access, including VPN and remote desktop connections. Provide remote support to users and respond to after-hours support requests. For librarians, Follett can help you build a diverse collection of print and digital resources that support every student. Documents po...
The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Lead in ticket processes and provides coaching for other technicians when workflow deficiencies a...
As part of a small and passionate team of Data Insights Analysts, you will be responsible for analyzing data to answer key business questions and enrich the supply chain management organization with robust information. Develop beautiful and intuitive dashboards that allow business users to easily se...
We are currently seeking a Business Analyst to join our team in Phoenix, Arizona (US-AZ), United States (US). In collaboration with other NTT DATA consultants, the selected candidate will work directly with state business staff and vendors to support the analysis of claims and state policy to identi...
Information Technology Services department is accepting applications for the position of IT Support Computing Analyst to join the Desktop Support Team. The IT Support Computing Analyst provides technical support, training and guidance to the campus community regarding the use, maintenance, and ...
The team will host a training class for each agent giving them a chance to learn their internal process and tools, they recently moved to ServiceNow for their ticketing tool which is a common tool in the industry. ...
Phone support experience (Call center or help desk or others). Without this support employees would have a large delay in tech support help impacting their ability to complete their real work costing the company a lot of money from low work levels. ...
This position will be responsible for providing end-user hardware and software support, responding to help-desk tickets, and resolving complex tasks. Supporting and troubleshooting cellular devices, tablets, and laptops. Support large conference room Audio/Visual equipment. Mobile device support inc...
Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability. IT...
Our client is looking for a Senior Desktop Support Technician to support their Warehouse Facility on a long term 12 month year over year contract engagement. Senior Desktop Support Technician. This person should have 2 + years' experience supporting RF Devices, Barcode Scanners, Windows OS, and ...
Additionally, knowledge of Virtual Desktop Infrastructures and support of Mobile Devices such as iPhones and or Androids. ...
Please review entire job description before applying*.Experience in a customer facing service role- not internal customers, but external.Ability to understand and be trained on technical information (not too technical of a role, but will have to understand it)- can demonstrate this by having a techn...
Help desk support answering client phone and email requests. Total Networks is looking for an energetic person with a passion for helping clients solve problems and a strong phone personality to grow our team. The IT Support Technician is responsible for handling support service requests. Work with ...
Information Technology Services department is accepting applications for the position of IT Support Computing Analyst to join the Desktop Support Team. The IT Support Computing Analyst provides technical support, training and guidance to the campus community regarding the use, maintenance, and ...
Here’s why you should apply to this IT Support Specialist position:. What’s a typical day as a IT Support Specialist like? You will:. Top-Tier Benefits included! (Medical/Dental/Vision Insurance, 120 hours Paid Vacation/Sick, 10 Paid Holidays. Compressed work week with 3 to 4 days off each week! See...