Typically requires 1 year of experience in customer service, call center, or Service Desk support. Utilizes the call tracking system; accurately, quickly, and efficiently recording all interactions with customers while consistently meeting established Service Desk Key Performance Indicators (KPI). A...
Service Desk apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients. They are high caliber, well rounded professionals who are passionate about ...
Preferably experience with ITIL Service Desk best practices. Processing incidents and service requests initiated by customers using either the Self-Service Portal, email, or telephone. Apply enterprise service desk standards for accurate prioritization, categorization, and communication of incidents...
Preferably experience with ITIL Service Desk best practices. Processing incidents and service requests initiated by customers using either the Self-Service Portal, email, or telephone. Apply enterprise service desk standards for accurate prioritization, categorization, and communication of incidents...
As part of CJ’s Corporate IT Department, the Service Desk Analyst provides a high level of customer service while supporting end users and customers. Respond to telephone, email and helpdesk requests for technical support using Zoom and ServiceNow. ServiceNow experience preferred. Previous customer ...
As part of CJ’s Corporate IT Department, the Service Desk Analyst provides a high level of customer service while supporting end users and customers. Respond to telephone, email and helpdesk requests for technical support using Zoom and ServiceNow. ServiceNow experience preferred. Previous customer ...
Advanced ability to understand and navigate a complex relational database and create complex data queries. The Admissions Systems Analyst provides collaborative support and technical expertise to solve complex issues. Serves as a vital member of the Operations function of Admissions and broader enro...
Conducts data analysis, identifies insights and implications, makes strategic recommendations, and develops data displays that clearly communicate complex analysis. Mines and analyzes data from various banking platforms to drive optimization and improve data quality. Deliver analytics initiatives to...
The role is an “Elevated Field-Support/Onsite-Support Technician” that possesses the same Computer Hardware, Microsoft Application, Software and Network troubleshooting skills as a standard Field Support Tech, but specifically focused on immediately addressing Executive users’ issues and needs. Addr...
We are looking for a skilled Support Specialist L2 to enhance our team and provide top-tier, white glove support to our clients. This position is perfect for an IT professional with hands-on experience in a Managed Service Provider setting, who is eager to advance their career and gain valuable back...
Corporate Resources, on behalf of our client located in Streamwood, IL, is hiring for a full-time, permanent IT Support Specialist. IT Support Specialist – Streamwood, IL. In this role, you will focus on maintaining data privacy and security while managing the secure disposal of IT assets, in line w...
Assist with documentation of Help Desk processes. Minimum 1-year Help Desk experience. Experience supporting Windows Desktop. ...
Title: L2 Helpdesk Analyst (Desktop Support). Provide remote support over the phone using remote desktop tools. Install and support desktop software for corporate laptops. Assist employees with installation, configuration, and troubleshooting of computer hardware – laptops, desktops, peripherals, pr...
The Service Desk Specialist will be expected to provide excellent customer service while effectively troubleshooting a variety of Tier 2 level issues via phone, email, and their ticketing system. Service Desk Specialist (Tier II). They are looking for a Service Desk Specialist to join their team and...
Looking to join a dynamic team at the forefront of technology solutions? We’re seeking a skilled and motivated Service Desk Technician Tier 2 (MSP) to join our innovative Managed and Cloud Services Provider. As a Service Desk Technician Tier 2 (MSP), you’ll play a pivotal role in providing top-tier ...
One of our top clients is looking for a Help Desk Analyst who will be responsible for providing service at their walk-up service desk to resolve incidents/requests, providing remote support using remote desktop tools, assist employees with installation, configuration, and troubleshooting of computer...
Desktop/workstation support, software, and hardware. The successful candidate will have at least 2 years of experience in Tier 1 support, excellent troubleshooting abilities, and comprehensive knowledge of windows OS, Active Directory, O 365, and on-prem Exchange. Provide first line support to inter...
You'll enjoy competitive compensation, consisting of base pay plus an incentive program available to all full-time employees, and a comprehensive benefits package including high-quality healthcare options, a well-being incentive program, 401k, life and disability insurance, generous time off (with t...
We are seeking a Associate Help Desk Specialist in Chicago, IL. IT Service Desk Responsibilities]. Linking pin to specialists at 2nd level support, operations, suppliers, etc. Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of...
Financial Data Analyst Internship. Ready to boost your analytical skills and kick-start your career? Join Uline as a 2025 Financial Data Analyst Intern. ...
As a Business Analyst with our Facilities team, transform data into actionable insights to drive excellence for our growing footprint!. Transform raw data into broader business summaries with actionable insights for Uline's leaders. Major in Business, Data or Finance. ...
Alera Group is currently seeking a IT Support Specialist- On-boarding. As an IT Support Specialist - On-boarding you would setup new employees accounts and related equipment, close intermediate helpdesk requests, assist in onboarding newly acquired firms, install new hardware and software and travel...
Associate Electronic Data Interchange Analyst. Is making systems speak seamlessly your specialty? Are collaboration and customer service your strengths? As an Associate Electronic Data Interchange Analyst at Uline, youll work directly with our B2B customers to support our superior punchout catalog s...
Perform analysis, development and evaluation of data mining in a data warehouse environment; which includes data design, database architecture, metadata and repository creation. Generate ad hoc reports and regular datasets or report information for end-users using system tools and database or data w...
Coaches, mentors, guides, and provides oversight to less senior Business Analysts. Experience communicating the impact of business analysis results to business leaders. Maintains a thorough understanding of business processes pertaining to all aspects of Pharmacy & Retail Operations. Maintains a...