The Service Desk Support Analyst II is responsible for leading the daily operations of the service desk, helping to ensure that the service desk is consistently improving with industry best practices, and providing a customer-friendly attitude in a team environment. Review and assess Service and Bus...
PC customer support to users (phone or desk side support). ...
The Select Group is seeking a fully remote IT Service Desk Analyst for a 4 month, full remote contract opportunity. IT Service Desk Analyst Must-Have Skills. IT Service Desk Analyst Bonus Skills. IT Service Desk Analyst Daily Responsibilities. ...
A large manufacturing customer is looking to add a Service Desk Analyst to their team after completing a company-wide merger. There are many employees who are on-boarding, off-boarding, switching locations, and need support in desktop, imaging/scanning, new-user set up, etc. ...
This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer periphera...
The Select Group is seeking a fully remote IT Service Desk Analyst for a 4 month, full remote contract opportunity. IT Service Desk Analyst Must-Have Skills. IT Service Desk Analyst Bonus Skills. IT Service Desk Analyst Daily Responsibilities. ...
This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer periphera...
Deal Desk Analyst - Major Account Services (MAS) within our Commercial Operations Center of Excellence (CoE). Sales & Marketing Organization (Major Account Services). We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, I...
Required Experience: 2+ years of experience working in a service desk or customer service environment Minimum 1 year technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software C...
Deal Desk Analyst - Small Business Services (SBS) within our Commercial Operations Center of Excellence (CoE). Sales & Marketing Organization (Small Business Services). We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence,...
Service Desk Analyst is responsible for monitor trends within the team to identify, resolve issues, and suggest measures for permanent resolution. Thorough working knowledge of service offerings, customer service principles and processes, desktop applications, web-based applications, client/server a...
Drives to an 80% or above First Call Resolution on all customer interactions into the Service Desk. Must have a minimum of 2 years’ Service Desk or related IT work experience is required. As a trusted name in payments, we partner with thousands of institutions to increase access to financial service...
Deal Desk Analyst – Retirement Services (RS) within our Commercial Operations Center of Excellence (CoE). The analyst will act as a “one-stop-shop” for Sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that the Sale...
Business Analyst Requirements Gathering Project Management Project Scope Scope of Work SOW BRD Agile Business Analyst Requirements Gathering Project Management Project Scope Scope of Work SOW BRD Agile Business Analyst Requirements Gathering Project Management Project Scope Scope of Work SOW BRD ...
As part of a small and passionate team of Data Insights Analysts, you will be responsible for analyzing data to answer key business questions and enrich the supply chain management organization with robust information. Develop beautiful and intuitive dashboards that allow business users to easily se...
We are currently seeking a Business Analyst to join our team in Phoenix, Arizona (US-AZ), United States (US). In collaboration with other NTT DATA consultants, the selected candidate will work directly with state business staff and vendors to support the analysis of claims and state policy to identi...
Bachelor's Degree from a regionally accredited institution in any field and four (4) years of business systems analysis experience including business process design, business requirements definition, workflow documentation and/or acceptance testing. Associate's Degree from a regionally accredited in...
The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Lead in ticket processes and provides coaching for other technicians when workflow deficiencies a...
Help desk support answering client phone and email requests. Total Networks is looking for an energetic person with a passion for helping clients solve problems and a strong phone personality to grow our team. The IT Support Technician is responsible for handling support service requests. Work with ...
Information Technology Services department is accepting applications for the position of IT Support Computing Analyst to join the Desktop Support Team. The IT Support Computing Analyst provides technical support, training and guidance to the campus community regarding the use, maintenance, and ...
This position will be responsible for providing end-user hardware and software support, responding to help-desk tickets, and resolving complex tasks. Supporting and troubleshooting cellular devices, tablets, and laptops. Support large conference room Audio/Visual equipment. Mobile device support inc...
Provide on-site deskside IT support of customers’ software, operating system and hardware requests. This position will be supporting executive level employees. Working experience with SCCM/similar imaging tool. Soft skills are important - verbal and written communication and excellent customer...
T1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. The Service Desk Technician I is responsible for providing professional and excellent Service Desk Support. Our Managed Services team is...
Please review entire job description before applying*.Experience in a customer facing service role- not internal customers, but external.Ability to understand and be trained on technical information (not too technical of a role, but will have to understand it)- can demonstrate this by having a techn...
Phone support experience (Call center or help desk or others). ...