Are you ready to be part of the extraordinary future of technical education? Do you thrive in a dynamic, innovative environment where your leadership can make a tangible impact? If so, we want YOU to join our team as the Service Desk Analyst!. As a Service Desk Analyst, you'll provide customer centr...
The Service Desk Support Analyst II is responsible for leading the daily operations of the service desk, helping to ensure that the service desk is consistently improving with industry best practices, and providing a customer-friendly attitude in a team environment. Review and assess Service and Bus...
A large manufacturing customer is looking to add a Service Desk Analyst to their team after completing a company-wide merger. There are many employees who are on-boarding, off-boarding, switching locations, and need support in desktop, imaging/scanning, new-user set up, etc. ...
This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer periphera...
PC customer support to users (phone or desk side support). ...
The Select Group is seeking a fully remote IT Service Desk Analyst for a 4 month, full remote contract opportunity. IT Service Desk Analyst Must-Have Skills. IT Service Desk Analyst Bonus Skills. IT Service Desk Analyst Daily Responsibilities. ...
This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer periphera...
The Select Group is seeking a fully remote IT Service Desk Analyst for a 4 month, full remote contract opportunity. IT Service Desk Analyst Must-Have Skills. IT Service Desk Analyst Bonus Skills. IT Service Desk Analyst Daily Responsibilities. ...
Deal Desk Analyst - Small Business Services (SBS) within our Commercial Operations Center of Excellence (CoE). Sales & Marketing Organization (Small Business Services). We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence,...
Drives to an 80% or above First Call Resolution on all customer interactions into the Service Desk. Must have a minimum of 2 years’ Service Desk or related IT work experience is required. As a trusted name in payments, we partner with thousands of institutions to increase access to financial service...
Our Service Desk Analysts are prepared to provide customer centric, first contact support for all user requests. The service desk strives to reduce service interruptions of impacted systems by working together to ensure UTI campuses are supported in a meaningful and timely manner. Service Desk/Tier ...
Required Experience: 2+ years of experience working in a service desk or customer service environment Minimum 1 year technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software C...
Assignment to the Service Desk Analyst I, Service Desk Analyst II, Service Desk Analyst III, Service Desk Analyst Team Lead, will be determined by the candidate's education or experience. Service Desk Analyst I (Category 10): $57,484 - $90,825 annually. Service Desk Analyst II (Category 09): $63,233...
Deal Desk Analyst – Retirement Services (RS) within our Commercial Operations Center of Excellence (CoE). The analyst will act as a “one-stop-shop” for Sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that the Sale...
Service Desk Analyst is responsible for monitor trends within the team to identify, resolve issues, and suggest measures for permanent resolution. Thorough working knowledge of service offerings, customer service principles and processes, desktop applications, web-based applications, client/server a...
Deal Desk Analyst - Major Account Services (MAS) within our Commercial Operations Center of Excellence (CoE). Sales & Marketing Organization (Major Account Services). We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, I...
Provide support for remote system access, including VPN and remote desktop connections. Provide remote support to users and respond to after-hours support requests. For librarians, Follett can help you build a diverse collection of print and digital resources that support every student. Documents po...
Bachelor's Degree from a regionally accredited institution in any field and four (4) years of business systems analysis experience including business process design, business requirements definition, workflow documentation and/or acceptance testing. Associate's Degree from a regionally accredited in...
Business Analyst Requirements Gathering Project Management Project Scope Scope of Work SOW BRD Agile Business Analyst Requirements Gathering Project Management Project Scope Scope of Work SOW BRD Agile Business Analyst Requirements Gathering Project Management Project Scope Scope of Work SOW BRD ...
The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Lead in ticket processes and provides coaching for other technicians when workflow deficiencies a...
These technicians need to know their way around a desktop support environment and can hit the ground running - no entry level folks. The manager is looking for someone who's supported devices in an office setting (desktops, laptops, printers, mobile devices, etc. Software support - O365, AD, SCC...
Phone support experience (Call center or help desk or others). ...
Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability. IT...
Phone support experience (Call center or help desk or others). ...
Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.Install, maintain, and troubleshoot all business applications effectively.Architect wireless and network solutions.Create printer mappings for clinical systems.Escalate errors to hardwar...