What is a Receptionist?
2 Answer(s)
Top Answer
Receptionists, also known as Administrative Assistants, are usually the first point of contact for any business or organization and are considered the ambassador or representative of the company. Their primary duties are to greet visitors, answer calls, and direct coming and going parties to their respective conferences in-office. They also address any visiting clients' phone and in-person inquiries, schedule and confirm appointments for colleagues, and answer information requests as they come. This is only the baseline of duties for this profession, though, as some responsibilities will differ across industries. Take, for example, reception for hospitals and doctor's office's where receptionists may (add link) gather patients' personal and insurance information and direct patients to the proper waiting room. The information collected is sensitive and should be handled with care and discretion when entered in databases.
In some cases, especially in smaller companies, the Receptionist's tasks may overlap with those of an Administrative Assistant, which is why they may also take care of some Human Resources tasks (e.g., accounting and logistics). In any case, receptionists are a valuable addition for any office wanting to make a lasting impression on staff and guests alike. They play a pivotal role in structuring the office environment.
Personality of a Receptionist
In some cases, especially in smaller companies, the Receptionist's tasks may overlap with those of an Administrative Assistant, which is why they may also take care of some Human Resources tasks (e.g., accounting and logistics). In any case, receptionists are a valuable addition for any office wanting to make a lasting impression on staff and guests alike. They play a pivotal role in structuring the office environment.
Personality of a Receptionist
- They are customer service experts
- They are incredibly organized
- They are excellent problem-solvers
A person who greets, provides assistance and communicates direction to visitors personally or by other means. A receiptionist represents and projects a first impression of their establishment
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