Dispatcher

job summary : Responsibilities :

Responsibilities :

• Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
• Receives check-in call from the service technicians and informs workers of the next job to respond to.
• Supports service technicians.
• Processes warranty claims.
• Purchasing and Inventory Tracking.
• Communicates with customers to determine their needs.
• Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.
• Maintains dispatching board to ensure maximum efficient capacity of technicians.
• Manage on-call schedule and notify technicians of their assigned weeks.
• Notify answering service of the schedule and numbers to call in case of emergency.
• Know and understand service work order module and service contract.
• Active in all facets of dispatch.
• Various reporting responsibilities as needed.

Skills : Scheduling, Purchasing / Procurement, Maintaining Calendars, Telephone Etiquette, HVAC terminology, Warranty Claims , Inventory Tracking Experience : Entry Level2 year(s)

responsibilities :

• Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
• Receives check-in call from the service technicians and informs workers of the next job to respond to.
• Supports service technicians.
• Processes warranty claims.
• Purchasing and Inventory Tracking.
• Communicates with customers to determine their needs.
• Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.
• Maintains dispatching board to ensure maximum efficient capacity of technicians.
• Manage on-call schedule and notify technicians of their assigned weeks.
• Notify answering service of the schedule and numbers to call in case of emergency.
• Know and understand service work order module and service contract.
• Active in all facets of dispatch.
• Various reporting responsibilities as needed.

qualifications : Experience

Experience

• Entry Level
• 2 years

Education

• High School (required)
skills :
• Scheduling
• Scheduling
• Purchasing / Procurement
• Maintaining Calendars
• Telephone Etiquette
• HVAC terminology
• Warranty Claims
• Inventory Tracking
18 days ago