Supervisor, Transportation Call Center (Market Place Operations)

Supervisor Of Roadside Rockstars Wanted

Are you ready to lead a team that keeps things rolling-literally? As the Supervisor, Transportation Call Center (Market Place Operations), you'll be the driving force behind our Roadside team's success. From motivating reps to managing schedules like a pro, you'll make sure every call is answered with excellence and every shift runs like clockwork.

What You'll Be Rocking :

• Coach & Cheerleader : Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.
• Trainer Extraordinaire : Help reps grow with personalized development and motivation.
• Policy Pro : Keep things compliant and clear with company procedures.
• Customer Whisperer : Step in when needed to ensure top-notch event handling.
• Flex Master : Adjust schedules and juggle priorities like a scheduling ninja.

Perks & Highlights : Be the go-to leader in a fast-paced, high-impact environment. Collaborate with a team that values hustle, heart, and humor. Make a real difference in how we support customers on the road.

Qualifications : Minimum high school diploma / GED and 5 years' experience in a related field (Transportation, Call Center). The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience. Requires strong knowledge of MS Office. Excellent communication skills to work effectively with teams throughout organization. Preferred degree in related discipline strongly desired.

USD 54,200.00 - 81,400.00 per year Compensation : Compensation includes a base salary of $54,200.00 - $81,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits : The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline : 10 / 03 / 2025.

Cox is an Equal Employment Opportunity employer. All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.