Bilingual Patient Support Associate and Intake Coordinator

Reports To :

• Hillsboro Program Supervisor FLSA Status : Non- Exempt Union Status : Union Pay Grade : $21.63-23.88 (includes 5% bilingual differential) ORGANIZATION SUMMARY The mission of Fora Health Treatment and Recovery is to work with individuals, families, and communities to create freedom from addiction. We are committed to providing a wide range of accessible, coordinated and integrated services that benefit the community and support our patients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports the mission, each employee will, at a minimum : Have a basic knowledge of substance use disorders.
• Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
• Respect the diversity and uniqueness of each person and organization we serve.
• Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
• Uphold the highest standard of customer service to patients, referents, and all community partners.
• The Patient Support Associate / Patient Intake Coordinator (PSA / PIC) assures that this mission is the foundation for the delivery of services and carrying out job duties.
• POSITION SUMMARY The role of the PSA / PIC is to coordinate all aspects of patient fiscal responsibility to Fora Health Treatment and Recovery while providing high level customer service and support.
• The PSA / PIC treats each patient that walks into our facility with the same respect while seeking equitable solutions for patient insurance coverage.
• The PSA / PIC determines coverage and coverage needs by assisting with financial resources and other support to ensure our patients receive the quality care they need.
• ESSENTIAL JOB FUNCTIONS Patient Support Associate Greets patients and all other visitors directly, routes visitors to correct location, checks patients in for appointments, notifies other staff and urinalysis vendor of patient arrival.
• Scan paperwork from community referrals and track reporting deadlines in spreadsheet and prepare report for site manager.
• Controls visitor passes, confidentiality procedures and, when appropriate, serves as the gatekeeper to limit access to the building, patients or staff.
• Answers phones, returns calls, schedules appointments, takes messages, when necessary, and handles printing, copying, scanning and faxing documents.
• Collects payments for services.
• Monitors lobby and lobby restroom key to ensure safety and tidiness for patients, visitors and staff.
• Supports intake process for outpatient and residential services by confirming the nature of the intake, explaining intake process, and working cooperatively with the patient intake team and admissions team to complete enrollment with patients.
• Prepares paperwork in EHR and assists patients in completing necessary documentation.
• Communicates with other departments regarding patient needs  Assists patients with collection of urine drug screens as needed, depending on capacity.
• Work with Billing team to notify patients when payments are past due Performs opening and closing duties such as unlocking and locking lobby doors, tidying lobby, and checking bathrooms.
• Stays informed of program changes to provide updates to patients and community members.
• Responds to inquiries and questions about Fora Health services.
• Ensures forms and signage are current, legible and in full supply at front desk.
• Act as Hillsboro office representative on the organization's Health & Safety Committee.
• Patient Intake Coordinator Maintain the integrity and accuracy of the day to day patient information.
• Maintain the integrity and accuracy of the electronic health record.
• Work with billing to assist patients and their families to resolve financial obligations and changes in eligibility status.
• Be the primary contact between clinical staff and Billing.
• Work closely with management and staff to develop and maintain a working relationship that enhances the two primary goals of revenue expansion and quality control.
• Tasks are to be completed with little follow-up from supervisor.
• Support is provided in the form of teamwork and weekly team meetings.
• Meet with all patients to determine their eligibility for program services either prior to admission or within 24 hours following admission.
• Ensure all patients provide necessary documentation regarding eligibility for benefits.

Assist patients in applying for the Oregon Health Plan.

Excellent data entry and typing skills (minimum typing speed :

INTERNAL CANDIDATES :

To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum :

BENEFITS Kaiser medical insurance Comprehensive dental and vision insurance Employer-paid basic life and accidental death & dismemberment insurance Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance) Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs 401K plan with Employer Matching up to 6% 4 weeks paid vacation, one floating holiday & sick leave 10 observed holidays, paid bereavement and paid jury duty days Flexible schedules Employee Assistance Program Discounted 24 Hour Fitness membership from $6.99 / month One free employee meal on days worked at our Cherry Blossom location Online education tools for CEUs Critical shift compensation up to double hourly pay rate and shift premiums for certain positions Employee referral bonus Education grant program reimbursement for continuing education expenses after 90 days of employment Loan forgiveness for eligible medical and clinic positions Free parking at our two facilities Employees may be eligible for education grants :