Senior Manager, Credit Learning - US Commercial Bank

Credit Training Program Manager

Identifies business needs and delivers effective, performance-focused credit training programs to support the strategic goals of U.S. Commercial Bank. Develops, promotes, and manages credit learning initiatives with a strong emphasis on credit risk skills, including underwriting, portfolio management, and regulatory compliance. Performs periodic reviews, analyzes program outcomes, and provides insights and recommendations for enhancements. Ensures efficient execution of all program components, including change management and communications.

Culture & Leadership

Fosters a culture aligned to BMO's purpose, values, and strategy; role models inclusive leadership and continuous learning.

Ensures alignment between values and behavior that fosters diversity and inclusion.

Connects work to enterprise goals, sets inspirational objectives, and ensures accountability for execution.

Builds collaborative teams across functions to maximize stakeholder value.

Attracts, retains, and develops top talent in credit and learning disciplines.

Recognizes and rewards performance, coaches team members, and manages development and performance gaps.

Strategic Advisory & Influence

Provides strategic input into business decisions as a trusted advisor.

Makes recommendations to senior leaders on learning strategy and new initiatives based on deep understanding of Commercial Banking and credit risk.

Acts as a subject matter expert on credit-related regulations, policies, and risk frameworks.

Influences and negotiates to achieve business objectives and drive adoption of training programs.

Identifies emerging trends in credit risk and learning to inform decision-making.

Program Design & Management

Reviews programs for effectiveness, considers industry benchmarks, and recommends enhancements.

Designs measurable sustainment strategies and prioritizes opportunities based on stakeholder feedback and business needs.

Develops business cases for new programs, assessing ROI and strategic fit.

Advises on resource requirements and develops roadmaps for execution.

Defines the credit learning strategy for the business / group and recommends for approval.

Conducts independent analysis to resolve strategic issues and inform program design.

Acts as the prime subject matter expert for internal and external stakeholders.

Analytics & Reporting

Defines business requirements for analytics and reporting to ensure insights inform decisions.

Analyzes data to provide program insights and recommendations.

Monitors and tracks program performance and addresses issues proactively.

Designs and produces dashboards and reports to measure impact.

Communication & Engagement

Leads communication strategies to drive engagement and behavior change.

Collaborates across BMO to ensure consistency of messaging and alignment with enterprise goals.

Supports development of tailored communications to support program adoption.

Execution & Risk Management

Leads execution of operational programs and adapts as needed to ensure quality.

Investigates and mitigates program risks and escalates concerns to senior leaders.

Supports change management and sustainment activities.

Ensures delivery of credit training programs to leaders and employees to meet performance objectives.

Stakeholder & Vendor Management

Builds effective relationships with stakeholders and ensures alignment.

Manages vendor relationships and monitors performance and cost.

Supports execution of strategic initiatives and tracks milestones.

Continuous Improvement & Innovation

Monitors industry developments and updates programs to remain competitive and effective.

Applies expertise and creative thinking to solve complex, non-routine problems.

Implements changes in response to shifting trends.

Qualifications

7+ years of experience in Commercial Banking, credit risk, and learning program management.

Expertise in learning design, facilitation, and program execution.

Strong strategic thinking, analytical, and problem-solving skills.

Proven ability to influence senior leaders and manage ambiguity.

Data-driven decision-making and cross-functional collaboration skills.

Salary : $102,000.00 - $190,000.00

Pay Type : Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

About Us

At BMO we are driven by a shared Purpose : Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.