Account Manager (Operations)

Account Manager (Operations)

HES is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, Tennessee, HES builds best-in-class programs for custodial, maintenance, grounds, and landscaping services. With hundreds of years of combined facilities experience, the HES leadership team is comprised of results-oriented, hands-on executives and facilities experts who give school facilities their full attention. Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management. Founded in 1972, HES has a proven track record of working successfully and exclusively in the educational environment, maintaining a singular focus on facilities management, undistracted by competing priorities. HES has earned the trust of over 150 education partners across 29 states. We employ 13,000 dedicated team members and maintain more than 200 million square feet daily.

Job Objective

Under general direction, coordinates and supervises all aspects of daily and periodic cleaning in university complexes to include; inspection of university living areas to ensure cleanliness; supervises supervisors and head custodians, admin assistant and custodians; determines appropriate staffing levels required for work projects; meets with occupants to monitor / ensure standards of cleanliness; may coordinate setup for events on all campuses.

Essential Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Supervises daily work of assistant supervisor and custodians; manages a staff, inspects all assigned areas daily to ensure work is being carried out properly and orderly; prepares and submits work schedules; biweekly payroll.
• Evaluates performance of custodial personnel; prepares and submits disciplinary action and incident reports; counsels employees.
• Designates shift and area work assignments for custodians and lead personnel; interprets contract; conducts training programs for custodians; implements new procedures and policies.
• Maintains records and correspondence; prepares reports; submits purchase requisitions for supplies; maintains supply inventory and accounts; contacts vendors; prepares and submits progress reports on building conditions.
• Establishes and monitors working relationships with students, faculty, staff, co-workers, and visitors.
• Coordinates various cleaning projects; receives equipment, uniforms, and paper orders; operates all cleaning equipment.
• Coordinates setup for events on all campuses and ensures proper staffing.
• Performs other duties as assigned.

Skills

Five years facilities management experience in commercial real-estate, institutional or academic setting. Ability to develop and implement policies and procedures related to general business operations, facilities management and personnel. Ability to monitor and control operational costs while maintaining high performance standards. Working knowledge of construction management, architectural design principles, building codes and inspection procedures. Leadership of diverse work groups with ability to establish and maintain effective working relationships at all levels. Skills in conducting high-level meetings; conflict-resolution and presentation skills. Ability to be on-call and respond nights or weekends for emergency situations.

Travel

Minimal travel is required.

Physical And Working Conditions

Ability to walk throughout the campus. Ability to lift up to 60 lbs. Ability to operate carpet extractor, floor buffers, and various cleaning equipment.

Education Requirements

Associate's Degree. Bachelor's Degree Preferred.

Additional Information / Benefits

Optional daily pay Benefits : Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Optional Daily Pay