Retail Sales Associate / Box Office Team

Chief's on Broadway - Nashville, TN

ABOUT CHIEF'S

Chief's is a six-story bar and live music venue celebrating the ever-expanding musical legacy of Eric Church. Located in the heart of downtown Nashville, Chief's features a ticketed music venue, inspirational interiors, and a distinct focus on original live performances-offering fans an unmatched entertainment experience in Music City. The venue includes a broadcast studio, home to Church's Outsiders Radio on SiriusXM, with capabilities to host programming from a range of media partners. Culinary offerings are in collaboration with James Beard Award–winning pitmaster Rodney Scott, available throughout the space. On the fifth floor, Redemption Bar, a new concept developed with award-winning artist Ashley McBryde, is dedicated to spotlighting original music and emerging talent. Chief's is located at the corner of 2nd Avenue and Broadway.

Why Work for Us?

Like a "Melody creates a Memory," we are a team of inspired, intentional creatives, linking great live music, incredible food and superior hospitality to create lasting memories. Refusing to be defined by other's ideas of what is possible, we strive to build timeless, meaningful experiences to life every day.

• Benefits for both Part Time and Full Time
• Weekly Family Meal
• Access to great live music and complimentary concert tickets
• Monthly Philanthropic Activities as Chief Cares Ambassadors
• Employee Discounts on Food, Beverage, and Retail
• Monthly Team Outings
• Quarterly Team Meetings
• Ongoing Career & Leadership Development
• Diverse, Inclusive and Safe Venue
• Certified Safe Bar

ABOUT THE ROLE

Box Office Team Member and Retail Sales Associate is a single hybrid role that focuses on interaction with guests, co-workers, and the leadership team, to drive memorable experiences, provide support for the live music venue, assist in ensuring artist hospitality, as well as to assist in driving retail sales while assisting the guest with their shopping experience. Duties include knowledge of all venue seating, ticketing platform, food and beverage served in the venue and green room, and programming calendar, knowledge of all retail items sold throughout the venue and ensuring that knowledge can help with recommending items and maximizing retail sales. They set an example of hospitality while assuming full responsibility for supporting the day-to-day retail operation, maintenance, cleanliness and organization of the shop and live music venue.

Tasks include, but are not limited to :

Demonstrate extensive product knowledge

Knowledge of TixR and all ticketing procedures

Knowledge of the seating layout

Follow all Steps of Service and brand standards

Create a hospitable, welcoming, and memorable experience for all guests

Actively engage with guests in conversation to determine their needs

Understand the features and benefits of all products in order to make recommendations

Ensure par levels for all products and alert the leadership team of any low call items

Ensure all Federal, State and City laws and ordinances are followed with regards to the handling and responsible sale of alcoholic beverages

Ensure par levels for all supplies including proper containers for both food and beverage service

Attend trainings as mandated by the Leadership team

Maintain a well-groomed, professional, and polished appearance

Keep working knowledge of Chief's brand, history, culture, and programming

Navigate venue conditions, including tight spaces, dark rooms, and loud environment

Ensure all spaces and displays are set according to plans

Maintain daily inventories at both the beginning and end of shift

Maintain an organized and clean workspace

Ensure that work areas are properly supplied for operational success

Maintain positive guest engagement and create memorable experiences

Take initiative, follow-through on requests until completion, and utilize a keen attention to detail

Perform other related duties as assigned by the Leadership team

YOUR QUALIFICATIONS

Prior usher or concert experience in high-volume, fast paced venue, theater, or similar environment preferred

Prior retail experience in high-volume, fast paced store, restaurant or similar environment preferred

Proven ability to work in a fast-paced, results- oriented, restaurant / bar / venue / retail environment

Exceptional guest service and hospitality skills

Extensive knowledge of retail products and selling techniques

Strong organizational skills, attention to detail, and work ethic

Excellent interpersonal skills; able to work both as a team and independently

Ability to take direction, and communicate effectively and professionally

Ability to work a flexible schedule including days, nights, weekends and holidays

PHYSICAL REQUIREMENTS

Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, using stairs, able to lift loads of up to 50 lbs.

Able to work rapidly, especially during peak periods to ensure that all guests are being serviced properly and necessary operational tasks are being completed in a timely manner

Ability to sustain loud noise volume

WHO YOU ARE

We are seeking a highly motivated individual who enjoys working in a fast-paced but disciplined environment. You are enthusiastic and committed to quality and you thrive on creating exceptional service and consistently delivering memorable experiences. You are always striving to learn more, work well with others and show up each day ready to deliver brand excellence. This role will need strong ambassadors of the brand ready to maximize the potential of revenue generation, profitability, and driving sales, while delivering unparalleled service.

Equal Employment Opportunity

Chief's on Broadway is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.

Job Types : Full-time, Part-time

Pay : From $7.25 per hour

Benefits :

Employee discount

Flexible schedule

Health insurance

Paid time off

Schedule :

Day shift

Evening shift

Every weekend

Holidays

Monday to Friday

Morning shift

Night shift

Work Location : In person