OPERATIONS ANALYST I - 41500145

Operations Analyst I - 41500145

The Florida Gaming Control Commission is responsible for exercising all regulatory and executive powers of the state with respect to legal gaming, including pari-mutuel wagering, cardrooms, slot machine facilities, oversight of gaming compacts, and other forms of gambling authorized by state law, excluding the Lottery, as well as directly enforcing Florida's gaming laws and combatting illegal gambling activities.

The agency is overseen by five commissioners who are appointed by the governor, with commissioners appointing an executive director who leads a team of nearly 200 staff members. The mission of the Florida Gaming Control Commission is to preserve and protect the integrity of gaming activities through fair regulation, licensing, effective criminal investigation, and enforcement.

The commission offers a supportive work environment that fosters growth and collaboration.

The working hours for this position are 8 : 00 a.m. to 5 : 00 p.m., Monday through Friday. Good attendance is essential for any individual in this position, as the work involved occurs daily and is time sensitive. The individual in this position is expected to report to work daily and on time. Leave must be requested in advance except in emergency circumstances not under the control of the employee.

Position duties and responsibilities include :

• Reviewing and processing occupational license applications related to gaming activities regulated by FGCC.
• Taking appropriate action in the licensing database to facilitate the issuance of a license for eligible applicants.
• Identifying deficient applications and notifying applicant of the errors and / or omissions within 30 days.
• Creating checklists to ensure all requirements have been met.
• Retrieving criminal history reports from the FDLE website; matching the criminal history with the application and determining whether further documentation is required from the applicant.
• Answering public inquiries regarding pari-mutuel, cardroom, and slot machine occupational licensing laws, rules and / or policies and procedures.
• Responding to customer inquiries via email, telephone, OnBase Escalation, and Smart Sheet Correspondence process.
• Assisting with scanning fingerprint cards for electronic submission to FDLE and retrieving fingerprint results on an as-needed basis.
• Assisting with scanning and indexing documents into OnBase, the Commissions imaging system.
• Answering questions from the field staff and the public regarding pari-mutuel, cardroom, and slot machine occupational licensing laws, rules and / or policies and procedures.
• Performing special projects and other duties assigned by the Licensing Administrator or the Chief of Operations.

Knowledge, skills, and abilities include :

Minimum qualifications include :

Preferred qualifications include :

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the FGCC Human Resources Office at (850) 794-8030. FGCC requests applicants notify HR in advance to allow sufficient time to review the accommodation.

This position requires a Level 2 background screening and participation in direct deposit, as a condition of employment. You will be required to provide your Social Security Number (SSN) and / or State Issued Photo Identification to conduct this background screening.

Working for the State of Florida is more than a paycheck. The state offers a comprehensive compensation package for employees that features a highly competitive set of benefits including :

The Florida Gaming Control Commission is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.