Customer Support Analyst

A company is looking for a Support Analyst I to assist in customer support and technical issue resolution.

Key Responsibilities

Triage support tickets and prioritize issues based on severity

Provide customer service through various channels and maintain clear records in the ticketing system

Collaborate with team members and escalate complex issues to Engineering & Development

Required Qualifications

0-2 years in a technical support role

Ability to identify and describe technical issues

Strong prioritization and multitasking skills

Associates Degree or higher in a tech-related field

Ability to work proactively and self-directed when needed