German Speaking Customer Service for Biotechnology industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is excited to announce an opportunity for a German Speaking Customer Service Representative in the thriving Biotechnology industry. As the leading agency specializing in connecting candidates with opportunities in their native language across the globe, we take pride in our expertise across various sectors, including social media, gaming, healthcare, retail, and more. Our dedicated recruitment process is designed to ensure that we pair the most qualified individuals with employers who value their skills and talents. At Patrique Mercier Recruitment, a project of The House of Mercier, we focus on understanding both our candidates and client companies, fostering relationships that lead to successful employment outcomes. In this role, you will be instrumental in providing exceptional customer service and support to clients in the biotechnology sector, utilizing your language skills to bridge communication gaps and enhance customer satisfaction. Your role will significantly contribute to our mission of matching the right candidates with the right jobs abroad, making a meaningful impact in the lives of individuals seeking international career opportunities.

Responsibilities

• Provide outstanding customer service to German-speaking clients in the biotechnology industry.
• Handle incoming inquiries via phone, email, and chat, ensuring timely responses.
• Understand and resolve customer issues related to biotechnology products and services.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality and efficiency.
• Assist in training new team members on customer service best practices and product knowledge.
• Support the sales team by providing customer feedback and insights to improve offerings.