LRHPG Ambulatory Financial Counselor - Amb Fin Counselors

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period : 80.00

Shift : Monday - Friday

Location : 210 South Florida Avenue Lakeland, FL

Pay Rate : Min $17.48 Mid $20.10Position Summary

Ensures that patients receive a professional financial screening and accurate payment determinations to all patient types while maintaining compliance with the Ambulatory Financial Clearance Policy. Must be capable of articulating information in a courteous, clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel, vendors, physicians and their office staff. Maintains patient confidentiality policies Critical to maintaining positive account outcomes, Financial Counselor are responsible for resolving account inquiries and handling point of service collections.

Position Responsibilities

People At The Heart Of All That We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

Stewardship

People At The Heart Of All We Do

Behaves in a mindful manner focused on self, patient, visitor, and team safety.

Competencies & Skills

Essential :

Qualifications & Experience

Essential :

Nonessential :

Nonessential :

Other information :

Experience Essential :

Experience Preferred :