Call Center Manager

Job Description

Job Description

Come work for a locally, independently owned and operated, trusted leader in the construction industry! We’re in the heart of Long Island, New York, looking for a bright, ambitious, and experienced management professional to take our contact center of dispatchers to the next level. This Call Center Manager will work to build, lead, and optimize our customer contact center operations.

Requirements

What We’re Looking For :

• 5 or more years of experience managing and developing a contact center team of Customer Service Representatives or Dispatchers for the construction industry.
• Familiarity with Service Titan software or any other relevant CRM / industry-specific software (managing workflows, tracking KPIs, and optimizing scheduling).
• Strong work ethic & high degree of integrity.
• Attentive to KPIs, metrics, and employee goals to help coach & develop a team.
• Committed to delivering exceptional customer service.
• Experience handling customer service disputes and complaints professionally.
• Experience in handling multiple lead sources and tracking performance.
• Skilled in hiring, developing, and retaining top talent to maintain a high-performing team.
• Ability to analyze trends, implement solutions, and maximize efficiency.

Key Responsibilities :

Benefits

Why Join / What Makes Us Great?

We are an equal opportunity employer.