Account Services Representative -MinneapolisCategoryCustomer Contact CenterJob Id2025-0027091LocationMinneapolis, MN, United StatesPosting Start Date11 / 07 / 2025Anticipated Posting End Date11 / 22 / 2025Job TypeFull time

Account Services Representative

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

Position Highlights

• Establishes and maintains great working relationships with assigned business accounts, serving as the main day to day contact between program administrators or relationship managers.
• Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction.
• Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions.
• Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics.
• Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates.
• Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery.
• Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.

Preferred Skills and Experience

Required Schedule : 10am - 7 : 00pm, Monday - Friday. Central Time Training Hours first 90 days : 8am-5pm Central Time

Basic Qualifications

Location : Minneapolis Bank Plaza The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.