Support AnalystAll Lines Technology • Pittsburgh, PA, US
Support Analyst
All Lines Technology • Pittsburgh, PA, US
6 days ago
Job type
- Full-time
Job descriptionProven experience in a customer service or support role. Excellent organizational skills and attention to detail. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Comfortable working in a fast-paced, dynamic environment. Basic familiarity with software systems or willingness to learn quickly. Experience with ticketing systems or help desk tools is a plus. Understanding of escalation protocols and issue tracking. Ability to remain calm and professional under pressure.
Job Description
Job Description
We are seeking a highly organized and customer-focused Support Analyst. This role is critical in ensuring a smooth transition for end users by providing frontline support, managing escalations, and maintaining clear communication throughout the process.
Key Responsibilities :
- Serve as the first point of contact for users.
- Provide exceptional customer service and support via phone, email, and chat.
- Escalate technical issues and user concerns to the appropriate teams promptly.
- Track and document user interactions and issues in a clear and organized manner.
- Collaborate with internal teams to ensure timely resolution of escalated issues.
- Assist in creating and maintaining support documentation and FAQs.
- Monitor rollout progress and report trends or recurring issues to leadership.
Qualifications :
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Support Analyst • Pittsburgh, PA, US
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