Join as our Outbound Leads Customer Service Representative
Turn Leads into Loyal Customers! Launch Your Career as an Outbound Leads CSR. Our Baltimore-based, family-owned plumbing company is searching for a passionate and results-oriented Customer Service Representative.
You'll play a key role in converting leads into satisfied customers by providing exceptional service via phone calls. This position offers excellent growth opportunities within a supportive, family-oriented environment.
What Can We Do for You?
- Break free from feeling like just a number experience genuine appreciation.
- Enjoy comprehensive health insurance coverage provided by the employer.
- Participate in exciting team-building activities, including cookouts and paintball, and stand a chance to win prizes.
- Opportunities for career advancement, ongoing in-house and off-site training.
- Earn competitive pay at $17 per hour, with rewarding monthly bonus incentives based on completed revenue generation from the calls you book.
- Access a 401k plan with up to a 3% company match.
- Paid holidays and paid time off.
Responsibilities for the Outbound Leads Customer Service Representative :
- Make outbound calls to follow up with customers and sales leads.
- Perform recurring service and sales calls to drive revenue.
- Conduct "Happy Calls" to ensure customer satisfaction with services performed.
- Process payments and handle financing for customers as needed.
Qualifications for the Outbound Leads Customer Service Representative :
- Previous experience in outbound sales or customer service preferred.
- Strong communication skills, both verbal and written.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Proficiency in computer systems and phone systems; experience with Service Titan is a plus.
- Sales experience is highly desirable.
- Must be available to work Monday to Friday, 7 : 15 AM to 4 PM.
We are committed to providing equal employment opportunities to all qualified candidates, regardless of race, gender, veteran status, disability, or other protected category.
Pre-employment background checks and drug tests are required for all applicants.
Ft Customer Support Specialist - Work From Home>
Up to $60K per year / Medical, dental, and vision / PTO / 401k - As a Customer Support Specialist you'll: Field support calls, chat, email, and other communications from users with software or hardware inquires; Track assigned support tickets; Solve problems using your knowledge of company systems, ...
Ft Customer Support Specialist (work From Home)>
Competitive pay / 100% covered health insurance premiums / 401k match / PTO / Technology provided / Monthly WFH stipend / 4-day workweek - As a Customer Support Specialist you'll: Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members; Address ...
Ft Customer Support Specialist - Work From Home>
Competitive pay - As a Customer Support Specialist you'll: Own all emails, requests and questions that come through the support channel; Assess each issue and understand where it should be escalated; Perform minor maintenance and correction tasks within the Reconstruct platform; Maintaining a fair u...
Customer Support Specialist
As the first impression for our customers, you'll answer inbound calls, address inquiries, and provide top-notch support, directly impacting customer satisfaction and our company's success. Be the Voice of Exceptional Customer Service! Join Us as an Inbound Leads CSR. Our Baltimore-based, family-own...
Ft Customer Support Specialist - Work From Home>
Up to $56K per year / Medical, dental, vision, life, & disability / 401k match / PTO - As a Customer Support Specialist you'll: Communicate clearly and professionally with customers via chat, phone and email; Maintain and update customer records during interactions, transactions, and communications;...
Customer Support Specialist - Pt
The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. Performs and trains team on all customer support responsibilities. They are focused on driving profitability through promoting operational s...
Ft Customer Support Specialist - Work From Home>
Up to $23 per hour / Medical, Dental & Vision / PTO / 401K match / 11:30a-8p CST schedule - As a Customer Support Specialist you'll: Answer incoming phone calls; Resolve customer issues via email or phone in a timely fashion and within SLAs; Work with internal and 3rd party manufacturers on order is...
Full Time/Entry Level Customer Support Specialist
As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join our sales team as an Entry Level Customer Support Specialist. Facilitate sales presentations to customers with the goal of enrolling them in our clients available services Troubleshoot a...
Customer Support Specialist
Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Provides support for the escalation and communication of status to agency management and global customers. Strong customer service s...
Customer Support Specialist FT/PT Flexible Pasadena, MD
Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession. Customer Support Specialist work remotely in the U. Join Now and select the Customer Service Remote Job Bank Reg...