Hotel Assistant General Manager

Hotel Assistant General Manager

Location: Hilton Garden Inn & Homewood Suites San Diego Downtown/Bayside

JOB SUMMARY

The Assistant General Manager maintains high quality services and products offered to guests through
management of Engineering, Housekeeping, Reservations, guest registration, and telephone services in
order to maintain established operational standards and maximize hotel profits. Motivates subordinates to
achieve the highest level of room sales at the highest possible rate. Assures that all areas of the hotel
under his/her purview (Front Desk, all hotel public areas, guest rooms, laundry, maid closets, etc.) meet
established building cleanliness standards established in QA inspection scores. Assures that associates
in Front Desk and Housekeeping departments always project a positive and professional image.

ESSENTIAL JOB FUNCTIONS

• Directly supervises the Front Desk, Food & Beverage, and Housekeeping staff and department
  operations (e.g., hiring, terminating, disciplinary actions, performance evaluations, etc.). Schedules
  subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines.
  
• Assigns duties to staff and observes performance to ensure adherence to hotel policies and
  established operating procedures.
  
• Assures maximum guest service through training, including but not limited to: hotel amenities, local
  area, shopping, dining, entertaining, current groups, and banquet functions.
  
• Selects or assists in the selection of hotel staff and completes all new hire paperwork.
  
• Reviews employee performance and conducts personnel actions such as disciplinary actions and
  terminations.
  
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts,
  registration cards, reservation cards, direct bills, credit cards, etc.
  
• Participates in weekly staff meetings.
  
• Adheres to all franchise and company procedures and regulations as well as standard operating
  procedures.
  
• Receives and resolves or assists in resolving guest complaints and employee issues.
  
• Performs functions of the General Manager in their absence.
  
• Covers shifts in all departments as scheduled by the General Manager.
  
• Corresponds with group and travel agents to answer special requests for rooms and rates.
  
• Assists with Sales and Marketing efforts as directed.
  
• Maintains and implements established Emergency Procedures, assuring the security of guests and
  monies.
  
• Participates in preparation of the hotel's annual budget.
  
• Works within the property checkbook to ensure adherence to departmental labor and expense
  budgets.
  
• Answers inquiries pertaining to hotel policies and services.
  
• Regularly communicates with other department heads to ensure adequate scheduling coverage in all
  areas impacting the operation of the hotel.
  
• Schedules departments in adherence with budget and occupancy requirements to maximize guest
  service while working within the confines of budgeted hours.
  
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and
  salary guidelines.
  
• Completes all required Company training/compliance courses as assigned.
  
• Adheres to Company standards and maintains compliance with all policies and procedures.
  
• Performs other related duties as assigned.

EDUCATION

• Associate's degree from an accredited university or equivalent in related field.

EXPERIENCE

• Previous management experience in a hotel strongly preferred or a Bachelor's Degree in Business Administration or Hospitality management.
• Skills: Leadership, oral & written communication, customer service, and computer skills
• Accounting knowledge
• Attention to detail and organizational ability

.

SUPERVISORY RESPONSIBILITIES

Provides immediate supervision to direct reports. Oversees and controls the work performance of others
in a close working relationship, often in the same room or close proximity. A portion of the time may be
spent performing individual tasks similar to those performed by direct reports. May participate in the
interview, selection and training processes as assigned. May be responsible for assigning work to direct
reports, reviewing results in accordance to policies and procedures, and providing recommendations to
management.

LICENSES & CERTIFICATIONS

• This position does not require licenses or certifications.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as,
knowledge and usage of correct business English and office practices. Must be able to communicate
effectively with others, analyze and resolve problems, maintain effective working relationships, and interact
successfully with internal and external customers.

• Working knowledge of rate structure to ensure the hotel is positioned as a market leader in RevPAR.
  
• Computer proficiency in Google Workspace.
  
• Computer proficiency in Microsoft Word, Excel, and Outlook.
  
• Understands how to develop and implement business strategies.
  
• Ability to interpret and create policies, procedures, and manuals.
  
• Excellent customer service skills.
  
• Ability to motivate and inspire a team to provide extraordinary customer service.
  
• Able to lead in a culturally diverse work environment and is a champion for diversity in the
  organization.
  
• Develops high-performing teams and fosters a culture of excellence.
  
• Able to adapt dynamically to shifting internal and external conditions.
  
• Strong business acumen, including financial management, budgeting, cost control, and revenue
  optimization.
  
• Excellent interpersonal skills to include coaching, counseling, mentoring, and public relations.
  
• Exceptional emotional intelligence and interpersonal skills, with the ability to build strong working
  relationships with team members at all levels.
  
• Proficient in time management; the ability to effectively organize and manage multiple priorities.
  
• Ability to take initiative and effectively adapt to changes.
  
• Recognizes an emergency situation and takes appropriate action.
  
• Able to establish and maintain a cooperative working relation.
  
• Ability to interpret and create spreadsheets.
  
• Able to use sound judgment; work independently, with minimal supervision.
  
• Strong analytical and problem-solving skills.
  
• Preforms well with frequent interruptions and/or distractions.
  
• Basic math skills.

TRAVEL REQUIREMENTS

• No travel required.

PHYSICAL DEMANDS

• Standing: Particularly for sustained periods of time.
  
• Walking: Moving about on foot to accomplish tasks. Specifically, for long distances or moving from
  one work site to another often.
  
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which
  they must convey detailed or important spoken instructions to other workers accurately, loudly, or
  quickly.
  
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability
  to receive detailed information through oral communication, and to make the discriminations in
  sound.
  
• Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than
  with the whole hand as in handling.
  
• Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
  
• Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as preparing
  and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual
  inspections.
  
• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force
  frequently, and/or a minor amount of force constantly to move objects. If the use of arm and/or leg
  controls requires exertion of forces greater than that for sedentary work yet the work involves sitting
  most of the time, the job is rated for light work.

WORK ENVIRONMENT

• None: No exposure to adverse environmental conditions (typical office/administrative setting).

The perks working for us:

• Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
• Paid time off for full AND part time associates
• Travel discounts at hotel partners and franchises around the world
• Participation in our Wellness program
• On-demand pay opportunities for instant pay between paychecks
• Leadership development program and growth opportunities