Platinum Host (entry-level membership sales & hospitality)
Platinum Host (entry-level membership sales & hospitality) at Topgolf in Meridian, Idaho, United States Job Description Overview What You'll Do This is an entry-level, hourly position with lots of growth opportunity This position is focused on Membership Sales & Hospitality in addition to Guest Services.
If you're looking for a fun, high-energy environment with career potential, read-on The Platinum Host (PH) connects our guests to the Topgolf brand by sharing the perks of our Platinum Memberships.
You are the special point of contact for our valued Platinum Members. Within the role, you provide exceptional hospitality each and every day.
In addition, the Platinum Host is responsible for driving inside lead opportunities by engaging with guests in the venue and increasing membership awareness.
The Platinum Hosts efforts are guided by the Platinum Sales Manager and Platinum Host Lead with support from venue Operations Managers and Member Services department at Home Office.
There are two primary areas of responsibility within the Platinum Host position which includes Sales and Hospitality. Platinum Hosts will also be given additional responsibilities as Topgolf launches new concierge hospitality products.
Responsibilities How You'll Do It Sales + Have in depth knowledge of our Membership perks and pricing. Confidently, be able to set the guest experience expectation based on how the membership is executed at the venue level.
- Learn basic sales techniques provided by your Platinum Sales Manager to ask open ended questions and to qualify internal leads.
- Seek out inside lead opportunities to drive membership sales and increase product awareness. + Stay accountable to achieving shift goals.
This includes but is not limited to regularly checking in with members and prospecting new business and acquiring membership lead cards.
Sell membership products with integrity while meeting the needs of our guests. + Learn new concierge products that are launched to maximize upgrade revenue and new sales revenue.
Hospitality + Be present at Check-In to greet Platinum Member and welcome them back. + Build rapport with all Platinum Members by engaging in conversation.
This could include knowing their preferences such as club type, floor, etc. Look to create 'Moments that Matter' each and every shift.
- Responsible for maintaining Platinum clubs each shift which includes upkeep, tracking, and communicating club breakage.
- Consistently providing exceptional hospitality to Platinum Members by checking in on them every 15-20 minutes. + Communicate To view full details and how to apply, please login or create a Job Seeker account
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