IT Support Technician I

Job Type : Full-time

Location : Corona, CA (various locations)

Job Summary :

We are seeking a highly motivated and skilled IT Support Technician to join our IT team. The IT Support Technician will be responsible for providing technical support and troubleshooting for hardware and software issues on desktop and laptop computers, as well as peripheral devices. This role requires excellent problem-solving abilities, strong communication skills, and a customer-centric approach.

Responsibilities :

• Install, configure, and maintain computer hardware, operating systems, and software applications.
• Diagnose and resolve technical issues related to desktops, laptops, printers, scanners, and other peripherals.
• Perform hardware upgrades and replacements as needed.
• Troubleshoot network connectivity issues (LAN / WAN, Wi-Fi).
• Provide technical support to end-users in person, over the phone, and via remote access tools.
• Document technical issues, resolutions, and procedures accurately and thoroughly.
• Manage and track IT assets, including inventory of hardware and software.
• Assist with user account management and access permissions.
• Ensure data backup and recovery procedures are followed.
• Stay up-to-date with new technologies and industry best practices.
• Collaborate with other IT team members to resolve complex issues.
• Adhere to IT security policies and procedures.

Qualifications :

Preferred Skills (Nice to Have) :