Banking Customer Support (Remote)

Banking Customer Support Representative

Are you passionate about delivering exceptional customer experiences in the financial sector? We are looking for Banking Customer Support Representatives who excel in clear, professional communication and possess a solid understanding of banking processes and account services. In this role, you will guide clients, including high-value and elderly customersthrough banking procedures with patience, accuracy, and empathy. Your ability to explain financial concepts clearly and troubleshoot basic issues will ensure a seamless experience for every client interaction. As a Banking Customer Support Representative, you will serve as the first point of contact for internal branch staff and external clients. Your primary responsibility is to provide exceptional service, resolve inquiries promptly, and educate clients on account features and digital tools. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment while maintaining professionalism and compliance.

Location : Remote (Eastern Standard Time Zone)

Start Dates :

• December 1, 2025
• January 5, 2026

Training Schedule :

Work Schedule :

Background Requirements :

Key Responsibilities :

Required Skills & Qualifications :

Salary and Other Compensation : The hourly rate for this position is $19.00 per hour. Applications will be accepted until 11 / 21 / 2025. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

Disclaimer : The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.