Computer Support Specialist

Job Description

Primary Location : Salt Lake City, Utah

IT Support Specialist : Installs, modifies, and makes minor repairs to hardware and software systems, tracks inventory and provides technical assistance and training to system users by performing the following duties.

Inspects equipment and reads order sheet listing user requirements to prepare equipment for delivery.

Installs or assists installation and maintenance of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.

Loads and maintains specified software packages such as operating systems, word processing, spreadsheet and support software and update (network interface, virus protection, etc.) programs into computers.

Tracks inventory of hardware and software components and software standardization.

Enters commands and observes system functions to verify correct system operation. Instructs user in use of equipment, software, and manuals.

Documents and maintains installation and configuration procedures and specifications.

Answers client's inquiries in person and via telephone concerning local and network systems operation.

Diagnoses system hardware, software, and operator problems. Recommends or performs remedial actions to correct problems based on knowledge of system operation.

Refers major hardware problems to service personnel for correction.

Attends technical conferences and seminars to keep abreast of new software and hardware product developments, as assigned.

Develops training materials such as exercises and visual displays.

Trains users on software and hardware on-site or in classroom or recommends outside contractors to provide training.

Other duties may be assigned by the immediate supervisor or other supervisor at any time.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to travel as required.

EDUCATION and / or EXPERIENCE

Associate degree (A. A.) from two-year college or university; or two to four years related experience and / or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Must meet company driver qualifications. Certifications related to field preferred.

COMMUNICATION SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and / or boards of directors.

MATHEMATICAL SKILLS

Ability to perform basic math and business math functions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

REASONING SKILLS

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPETENCIES

Creative Thinking, Customer Service, Problem Solving, Self-Management, Technical Competence, Technical Problem Solving, Technology Application

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, sit, and talk or hear. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to risk of electrical shock. The employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

ACKNOWLEDGEMENT

I have read the essential duties and responsibilities of this job and am able to meet these essential duties and responsibilities with or without accommodation. Requests for accommodation will be considered on a case-by-case basis.

This Job description in no way states or implies that these are the only duties to be performed by this employee. He / she will be required to follow any other instructions and to perform any other duties upon the request of his / her supervisor.