IT / Desktop Support / Help Desk / Field Support (Rogers) (Dispatch / On Demand Request / Freelancer[...]

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities :

• Provide first / second level contact and problem resolution for customer issues.
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
• Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
• Provide timely communication on issue status and resolution.
• Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
• Maintain ticket updates for all reported incidents.
• Break Fix, fault diagnosis and resolution
• Additional requirements may exist if the offer of employment is extended
• Proven analytical, troubleshooting and problem-solving skills

IT Skills and Experience

In-depth knowledge of :

IT Qualifications

At least two of the following :

Experience in a similar role

How to Apply

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com

Axiom Technologies is an equal opportunities employer and welcomes applications from all qualified candidates.

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