Help Desk Technician 1

Paladin Technologies is a premiere complex systems integrator that designs and deploys sophisticated systems technology in a client-focused approach. Operating in 18 offices across North America, Paladin is a leader in the design, deployment, optimization, management, and maintenance of integrated systems including Security, Audio-Visual, and Data Networking systems.

Responsibilities

• Provide support and troubleshooting of IT and AV systems for end-users, including executives.
• Maintaining help desk ticket queues to ensure proper routing and resolution of issues.
• Escalation to level 2 or 3 staff as situations require more specialized skill sets.
• Configure desktop hardware, software, and peripherals.
• Writes documentation and guides as necessary, provide end-user training.
• Must be willing to carry a mobile phone and provide occasional after-hours support when needed
• Trains users on systems operations and procedures, as needed
• Maintain a positive working relationship with business lines and other departments.
• Provide global support using remote connectivity technologies.
• Endpoint and mobile device provisioning using Microsoft Intune, including logistics and shipping to colleagues.

Required Qualifications

Preferred Qualifications

Physical Demands :

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Working Conditions : In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

Benefits :

Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling. Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enroll in the company's 401(k) plan. Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.

Pay Range : $20.00ph - $25ph DOE

Company Info :

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics / OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status . Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.