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Lockbox Payment Processing
Lockbox Payment ProcessingGenesis10 • Tacoma, WA, United States
Lockbox Payment Processing

Lockbox Payment Processing

Genesis10 • Tacoma, WA, United States
18 days ago
Job type
  • Permanent
  • Temporary
Job description

Genesis10 is seeking a Lockbox Payment Processing for an on-site 7-month contract position with a leading client located in Tacoma, WA. This role pays $19 / HR W2 based on experience. This role will be on-site and requires the candidate to stand for long periods of time and be able to lift 20 pounds.

Job Duties :

  • Primary focus is on moderate execution within defined parameters, with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and / or administrative work
  • Administering moderate procedures, analysis, tasks, and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and / or organization of documentation associated with a product or process
  • Reviews and ensures proper documentation or procedures are used for moderate activities
  • This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance, and covers a broad range of responsibilities and duties
  • Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to a Senior level or a supervisor.
  • May provide service in relation to moderate to complex billing inquiries, service requests, suggestions, and complaints from customers
  • An individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to workflow or process change and redesign, and to form a strong basic understanding of the specific product or process
  • Accountable for regular reporting and analysis requests
  • Typically covers a broad range of responsibilities rather than focusing on one specific role.
  • Recommends and implements programs to solve routine issues
  • Is fully proficient in duties while working under moderate to limited supervision.
  • Other duties as assigned

Requirements :

  • Typically 1-3 years of experience in an operations role
  • High School Diploma or GED equivalent. College degree preferred
  • Works well with others in a fully developed work team environment
  • Open-minded and adaptable to new ideas in a changing environment
  • Excellent customer service skills
  • Proven excellent verbal / written communication and interpersonal skills
  • Demonstrated leadership skills
  • Ability to work under pressure and meet deadlines
  • Analytical, research, and problem resolution skills
  • Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
  • Comfortable navigating multiple computer systems and applications
  • Proficient in Microsoft Office applications
  • Intermediate understanding of accounting principles
  • Intermediate understanding of banking policies, procedures, and government regulations
  • Intermediate understanding of loan documentation
  • Proven ability to handle all monetary / processing functions independently
  • Moderate knowledge / experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
  • Moderate knowledge of banking policies, procedures, and governmental regulations
  • Ability to perform moderate scheduled and non-scheduled maintenance functions
  • Proven ability to handle high transaction volumes accurately
  • Ability to meet production goals
  • Proven ability to handle all customer service inquiries and diffuse difficult customer situations independently
  • May train or assist in training new staff
  • Ability to work with minimal supervision in decision-making
  • Exceptional attention to detail.
  • Excellent customer service skills.
  • Genesis10 - Contract & Perm / Direct Hire

    Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

    For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can discuss the unique benefits offered for that particular client.

    Benefits of Working with Genesis10 :

  • Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years.
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average).
  • Behavioral Health Platform
  • Medical, Dental, Vision
  • Health Savings Account
  • Voluntary Hospital Indemnity (Critical Illness & Accident)
  • Voluntary Term Life Insurance
  • 401K
  • Sick Pay (for applicable states / municipalities)
  • For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., a Best Company for Work-Life Balance, a Best Company for Career Growth, Diversity, and Leadership, among other things. To learn more and view all our available career opportunities, please visit our website.

    Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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    Payment Processing • Tacoma, WA, United States

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