Job Lead, Returns Administration 7 : 30 am - 4 : 00 pm shift

Lead Returns Team

Leads the returns team by directing tasks and troubleshooting while responsible for generating shipping and compliance paperwork for customer returns and destroys.

Shift : 7 : 30 am - 4 : 00 pm

Key Responsibilities :

• Maintain a safe distribution / production environment.
• Ensure compliance with applicable regulations, Knipper Standard Operating Procedures, OSHA, DOT, and industry best practices.
• Receive and process client returns daily using associated databases
• Sort returns from small package carriers, and large full case returns from Reps
• Verify contents of all returns
• Complete documentation associated with returns
• Enters transactions into current WMS application (Manhattan Scale), and Order Management System
• Perform reconciliations
• Communicate to Professional Services and Sample Accountability via telephone and email
• Manage warehouse quarantine locations and ensure proper ID and maintenance of stored product
• Generate shipping and compliance paperwork for customer returns and destructions
• Tracks billable hours in tracking tool
• Receiving and Shipping activities as needed
• Pick Pack and Cycle Count activities as needed
• Operate in a safe manner in all activities
• Returns processing & put-away in Quarantine Cage
• Ensure all paperwork and databases are updated and contain neat, accurate and up-to-date information.
• Participate in all training and process improvement initiatives.
• Responsible for reporting back to the Distribution / Operations Supervisors, Production Manager(s) on any and all situations that require escalation to management.

The above duties are meant to be representative of the position and not all-inclusive.

Minimum Job Requirements :

Education / Training : High School Diploma or GED.

Business Experience : One year related supervisory experience or training; or equivalent combination of education and experience.

Knowledge, Skills & Abilities :