Manager, Operations

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods across more than 80 countries.

Location : USA - Riverside, Sycamore Canyon

Division : Solutions

Job Posting Title : Manager, Operations

Time Type : Full Time

POSITION SUMMARY

Under the direction of the General Manager, the Operations Manager is responsible for day-to-day site operations, including supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. Responsibilities include planning inbound and outbound volume, customer communication activities, space utilization & management, and equipment management. People management responsibilities encompass hiring, training, labor management planning, performance appraisals, and problem resolution.

As part of the DSV team, associates are expected to meet company objectives in performance, safety, and quality, and to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures the development of systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies.
• Manages operations to meet prescribed productivity and service goals, complying with client SLAs.
• Drives continuous improvement efforts and suggests more efficient operations and cost-saving measures.
• Meets all client-specified KPIs and complies with quality system requirements.
• Applies sound communication and motivational techniques to supervise fairly and equitably.
• Collaborates with Human Resources on hiring, training, development programs, and performance evaluation.
• Delivers results by leveraging the skills of the right people at the right time.
• Keeps senior management and client representatives informed on critical operational issues.
• Plans daily work schedules based on work orders, arrival notices, and customer instructions.
• Reorganizes warehouse space to meet current volume demands and staffing needs.
• Provides effective training to team members and ensures adherence to SOPs.
• Monitors trainee performance and cultural fit with DSV values.
• Maintains high motivation among team members to deliver top customer satisfaction.
• Provides ongoing growth and development opportunities for staff.
• Supports adherence to Standard Operating Procedures (SOPs).
• Conducts routine staff meetings to review daily / weekly activities.

Management Information Systems

Customer Management

Budgeting / Financials

Equipment & Facilities

Safety

Other Duties

Supervisory Responsibilities

Education & Experience

Computer Skills

Language Skills

Other Skills

Core Competencies

Physical Demands

Occasionally : Handling / Fingering, Sitting

Frequently : Bending

Constantly : Walking and Standing

Ability to Lift / Carry and Push / Pull : 21-50 pounds

Other physical requirements : Reach above shoulder, reach outward, squat, or kneel.

Work Environment

Rarely exposed to fumes or airborne particles. Noise level usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Compensation

The pay for this role ranges from $100,000 to $120,000 salary.

EEO Statement

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable law. If you require special assistance or accommodation during the application process, please contact Human Resources at hr@us.dsv.com.

Contact

Manager, Operations – Riverside, USA. For further information, please visit dsv.com

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