Premium Operations Manager

Premium Operations Manager

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

The Premium Operations Manager will provide comprehensive technical and operational support to lenders enrolled in Premium Support Services. Additionally, deliver training to relevant staff on Origence products and services. Provide professional services for clients for Origence entire product suite as contracted.

What You'll Be Doing :

Business Planning :

• Lead complex technical support issues with clients. Tasks include assessing the level of support needed to address issues, establishing timetables for resolution, setting client expectations, and providing follow-up support.
• Offer Origence-supported features and functionalities to enhance operational efficiencies and drive market growth
• Collaborates with departments within the company to improve processes and provide cohesion with common goals of a superior client experience.
• Provide live technical support to clients for related platforms.

Execution :

Customer Service :

The Ideal Candidate :

Education :

Experience :

Specialized Skills :

Why You Should Apply :

The starting salary range for this full-time position in is $69800 - $87300 per year. This base pay will take into consideration internal equity, candidate's geographic region, job-related knowledge and experience among other factors. Origence maintains a highly competitive compensation program. Under company guidelines, this position is eligible for an annual bonus to provide an incentive to achieve targeted goals. Bonuses are awarded at company's discretion on an individual basis.

Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individuals' qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other category protected by federal, state or local law.