Customer Operations Manager

A company is looking for a Manager, Customer Operations for an Inbound Virtual Contact Center.

Key Responsibilities

Build and sustain a high-performance culture by setting clear goals and enforcing accountability

Work with team leads to coach and develop agents, ensuring performance is recognized and underperformance addressed

Own the day-to-day execution of sales and service teams, translating strategic goals into actionable plans

Required Qualifications

2+ years of experience managing a team of inbound contact center agents in a high-volume environment

Demonstrated ability to manage through others, holding them accountable for team performance

Experience using data to diagnose issues and implement operational changes

Track record of driving performance by managing inputs effectively

Comfort working across onshore and offshore teams in a tech-forward environment