Talent.com
Retail Operations Manager

Retail Operations Manager

Goodwill Southern CaliforniaMurrieta, CA, US
29 days ago
Job type
  • Full-time
Job description

The Retail Operations Manager is responsible for the efficient operation of our Murrieta Retail Store, with accountability for the operation functions.The Retail Operations Manager leads the team to achieve established goals for sales, production, customer service, payroll, safety and expense control and closely collaborates with General Manager to achieve standards and goals. Essential Duties & Responsibilities Performs manager on duty activities as assigned by Site Manager. Including opening and closing, managerial operations of a cash register; trains, leads and encourages Ambassadors to meet goals, providing training and guidance while maintaining established company standard operating procedures (SOP). Provide excellent service, engages with each Ambassador, customer and donor, while presenting a friendly and cooperative attitude. Role models, communicates and coaches our Mission and RISE (Respect, Integrity, Service and Integrity) Values to our Ambassadors, customers and donors. Ensure a safe work environment by maintaining a clean and safe environment by following all established company standard operating policies and procedures and exercises caution in work related activities. Adheres, coaches and trains Ambassadors on de-escalation practices regarding the public and proper procedures for loss prevention situations. Identifies and communicates concerns, contacting the District Manager for guidance when the Site Manager is not available. Supervisory responsibilities include; training Ambassadors; planning, assigning, scheduling and directing work; providing input on performance appraisals; recognizing, developing Ambassadors; addressing complaints and resolving problems. Follows up on all assigned projects. Gives corrective feedback under direction of the Site Manager. Monitors and maintains salesfloor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention and safety to company standards. Buying : Trains, evaluates and coaches Ambassadors to process donated goods meeting quantity, quality and key performance indicator (KPI) business goals, following established SOPs and guidelines. Ecommerce : Trains, evaluates and coaches Ambassadors to identify and process ecommerce collectables and other items, luxury brands and books, to meet goals and established SOPs and guidelines. Donations : Ensures accurate capture of donor information, proper sorting of goods and maintaining safety according to established SOPs and guidelines. Backroom : Ensuring proper procedures are followed to maintain backroom compliance including, transferring goods, Kaizen, hazmat, supply storage, purchased product, safety and truck swaps. Work flexible shifts; including nights, weekends, holidays and overtime when needed. May be required to work at a nearby location. Education & Experience 1-3 years of supervisory experience in a customer focused management role. High school diploma or general education degree (GED) required. College degree helpful. Ability to multitask projects of varying scope and complexity with minimum supervision. Ability to share Goodwill’s purpose with the public and ask for monetary donations and customer / donor information. Bilingual in Spanish helpful. Must be proficient in using computers and other technology necessary to complete the activities assigned. Must be proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks. Strong Communication, training, developing and people skills. Demonstrated success with process accountability and multi-tasking. Ability to handle confidential information. Punctual and dependable attendance. Free from alcohol and drug abuse. Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence. Clear screening processes which include : Background and Drug Screening.

Create a job alert for this search

Operation Manager • Murrieta, CA, US

Related jobs
  • Promoted
Operations Manager

Operations Manager

VirtualVocationsOntario, California, United States
Full-time
A company is looking for an Operations Manager to oversee internal order management and workflow enhancements.Key Responsibilities Interface with business stakeholders to document operations and ...Show moreLast updated: 30+ days ago
  • Promoted
Operations Manager - Stores

Operations Manager - Stores

MichaelsTustin, CA, US
Full-time +1
Lead the operational processes to deliver sales and profits while protecting our assets.Provide a well merchandised and well in-stock store by leading and supporting inventory management processes....Show moreLast updated: 30+ days ago
  • Promoted
UCR Bookstore- Operations Manager

UCR Bookstore- Operations Manager

Barnes & Noble EducationRiverside, CA, US
Full-time
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Department Manager. The Department Manager must be knowledgeable about department an...Show moreLast updated: 21 days ago
  • Promoted
Large Loss Project Manager

Large Loss Project Manager

Restoration 1 of BeaumontBeaumont, CA, US
Full-time
We are seeking a highly motivated Large Loss Project Manager to join our team at Restoration 1 of Beaumont.As a leader in the restoration industry, we are dedicated to providing top-notch service t...Show moreLast updated: 30+ days ago
  • Promoted
Business Operations Manager

Business Operations Manager

VirtualVocationsCorona, California, United States
Full-time
A company is looking for a Manager, Business Operations to oversee strategic coordination and communication within Shared Services. Key Responsibilities Oversee coordination across Shared Services...Show moreLast updated: 30+ days ago
  • Promoted
Senior Manager, Contact Center Operations

Senior Manager, Contact Center Operations

VirtualVocationsFontana, California, United States
Full-time
A company is looking for a Senior Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting goals and tracking agent performance Develop age...Show moreLast updated: 30+ days ago
  • Promoted
Sales Operations Manager

Sales Operations Manager

VirtualVocationsRiverside, California, United States
Full-time
A company is looking for a Sales Operations Manager - West.Key Responsibilities Provide timely sales analytics including pipeline analysis, forecasting, and sales results Drive business change b...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Senior Manager, Delivery Operations

Senior Manager, Delivery Operations

VirtualVocationsFontana, California, United States
Full-time
A company is looking for a Senior Manager, Delivery Operations.Key Responsibilities Optimize workflows and improve process efficiency through user-centered design and automation Conduct user res...Show moreLast updated: 13 hours ago
Retail Manager

Retail Manager

Savers / Value VillageRiverside, CA, US
Full-time
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse a...Show moreLast updated: 30+ days ago
  • Promoted
Market Operations Manager

Market Operations Manager

VirtualVocationsOceanside, California, United States
Full-time
A company is looking for a Market Operations Manager to oversee engagement teams and ensure efficient day-to-day operations. Key Responsibilities Supervise and support engagement team members in p...Show moreLast updated: 1 day ago
  • Promoted
  • New!
Sales Operations Support Manager

Sales Operations Support Manager

VirtualVocationsRiverside, California, United States
Full-time
A company is looking for a Manager, Sales Operations Support.Key Responsibilities Lead and coach a team of Sales Operations Support Specialists to assist Account Executives with client-facing quo...Show moreLast updated: 13 hours ago
  • Promoted
  • New!
Senior Manager, Customer Operations

Senior Manager, Customer Operations

VirtualVocationsSan Bernardino, California, United States
Full-time
A company is looking for a Senior Manager, Customer Operations to lead their inbound virtual contact center.Key Responsibilities Build and sustain a high-performance culture by setting clear goal...Show moreLast updated: 9 hours ago
  • Promoted
Revenue Operations Manager

Revenue Operations Manager

VirtualVocationsOntario, California, United States
Full-time
A company is looking for a Revenue Operations Manager to drive predictable revenue growth across sales, marketing, and customer experience. Key Responsibilities Analyze revenue data and GTM metric...Show moreLast updated: 30+ days ago
  • Promoted
Manager of Research Operations

Manager of Research Operations

VirtualVocationsIrvine, California, United States
Full-time
A company is looking for a Manager, Research Operations.Key Responsibilities Lead and manage a high-performing research operations team, fostering a culture of operational excellence Oversee par...Show moreLast updated: 2 days ago
  • Promoted
Retail Operations Manager ACX

Retail Operations Manager ACX

Advantage Sales and MarketingOceanside, CA, US
Full-time
The Retail Operations Manager is a strategic leader responsible for end-to-end field execution across multiple retail banners, ensuring high-quality, consistent performance that aligns with custome...Show moreLast updated: 30+ days ago
  • Promoted
Operations Manager - Warehouse

Operations Manager - Warehouse

AlohaHPRiverside, CA, US
Permanent
Third-Party Logistics (3PL) / Distribution.A fast-growing third-party logistics (3PL) provider in the Inland Empire is seeking a dynamic and experienced. This is a key leadership role with hands-on ...Show moreLast updated: 8 days ago
  • Promoted
  • New!
Capital Projects Manager

Capital Projects Manager

WEDGEWOOD WEDDINGSTemecula, CA, US
Full-time
Owner’s Representative – Capital Projects Manager.Project-based, with up to 75% travel (office based in Temecula, CA).Wedgewood Weddings is seeking an experienced.Owner’s Represen...Show moreLast updated: 17 hours ago
  • Promoted
Delivery Operations Manager

Delivery Operations Manager

VirtualVocationsSan Bernardino, California, United States
Full-time
A company is looking for a Delivery Operations Manager to drive execution across client engagements and improve operational processes. Key Responsibilities Serve as the operational liaison between...Show moreLast updated: 30+ days ago