Support Operations Manager

A company is looking for a Support Operations Manager.

Key Responsibilities

Act as the operational project manager for Support initiatives, ensuring alignment and execution across teams

Build and maintain Support dashboards and reports to provide insights on performance metrics

Champion the adoption of AI-powered solutions to enhance Support's productivity and scalability

Required Qualifications

3-5 years of experience in Support Operations, RevOps, or Business Operations, preferably in a SaaS environment

Experience in program management of cross-functional initiatives that improved efficiency or retention

Proven track record of implementing AI-driven support tools to enhance operational efficiency

Strong analytical background with experience in data reporting and visualization tools

Hands-on experience with support platforms and workflow automation tools