AVP - Advanced Insights & Analytics

Job Description

Role Summary / Purpose :

The AVP - Advanced Insights & Analytics will use advanced analytical algorithms to analyze large datasets consisting of both structure and unstructured data to obtain actionable insights. The will support Global Operations including Servicing, Collections & Recovery, Fraud, and other areas as required. They will be expected to partner with leaders across operations to identify potential opportunities, IT for solution development and deployment on prem or in AWS, and with other analytical teams to design and implement data pipelines.

Specifically, they will

• Develop and test hypotheses.
• Leverage advanced descriptive & predictive analytics to gain actionable insights.
• Build Machine Learning and Deep Learning solutions aimed at solving complex problems involving unstructured and semi-structured data.
• Prototype solutions on AWS.
• Estimate economic impact.
• Leverage storytelling to create compelling recommendations.
• Compare and contrast predicted and actual performance.

The incumbent would need to foster a culture that aligns with Synchrony’s values and purpose. This role will assist in building a team consisting of driven and resilient analysts over time, who are not afraid to experiment responsibly.

Analytics projects will include, but shall not necessarily be limited to :

The successful candidate must be intellectually curious, proactive, collaborative, driven, and communicative. The successful candidate will be key in furthering the use of analytics techniques and storytelling within the team.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

What You’ll Do

Champion Customers : Develop in depth data solutions that provide key business insights. Leverage data analytics to derive insights from customer behavior, customer experience and associate metrics to drive business actions

Relate and Inspire : Collaborate with process owners across different teams in Servicing on analytical projects. Incorporate new data elements, sources and channels to help promote efficient and effective strategies and customer contact preferences

Elevate Every Day : Execute projects under aggressive deadlines with limited guidance and direction from management.

Act as Owners : Prepare and deliver presentations summarizing findings and recommendations; demonstrate an ability to communicate the same in technical and layman terms.

Experiences You’ll Need to Succeed

Skills You Have That Will Delight Us

Grade / Level : 11

The salary range for this position is 115,000.00 - 200,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.

Reasonable Accommodation Notice

Job Family Group

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