Retail Account Manager

Job Description

Job Description

Description :

We are seeking a dynamic and results-driven Retail Account Manager (Inside Sales) to join our team. The primary role of this position is to nurture and grow accounts post-sale, build long-term relationships, and drive expansion through upsells, cross-sells, and renewals. The ideal candidate will have a strong understanding of client business goals, excellent communication skills, and the ability to resolve conflicts effectively.

ROLE AND RESPONSIBILITIES

• Account Management : Nurture and grow existing accounts post-sale by building and maintaining long-term relationships with clients.
• Expansion : Drive account expansion through upsells, cross-sells, and renewals to maximize revenue opportunities.
• Onboarding : Manage the overview of new account onboarding to ensure a smooth transition and positive client experience.
• Customer Communication : Handle packaging and marketing approvals, ensuring clear and effective communication with customers.
• Promo Management : Maintain the promotional calendar, track units and percentages to spend, and monitor current and remaining promotional spend.
• Forecasting : Provide accurate forecasting to support business planning and decision-making.
• Travel : Participate in trade shows and customer visits as needed to strengthen client relationships and promote company offerings.
• Support : Assist the Hunter with daily tasks to ensure seamless operations and client satisfaction.

Requirements :

REQUIRED SKILLS / ABILITIES

EDUCATION AND EXPERIENCE