Client Records & Outcomes Coordinator

Job Description

Job Description

About IBH Addiction Recovery

IBH Addiction Recovery, founded in 1970, is a highly effective nonprofit organization and leading provider of drug and alcohol addiction treatment in Summit County. We provide evidence-based services including Residential Treatment, Day Treatment, Outpatient Programs, Aftercare support, and Recovery Housing, complemented by spiritual guidance and mental health services, all intended to offer people with alcohol and drug addiction the opportunity to restore hope and gain skills for a lifetime of sobriety.

At IBH Addiction Recovery, we build our treatment philosophy around four core values : Dignity, Community, Stewardship (Outcomes), and Spirituality. We are seeking a highly motivated and detail-oriented person to help us meet the individualized needs of people in recovery and uphold those values.

Position Summary

The Client Records & Outcomes Coordinator is a critical role responsible for facilitation of client treatment information within the agency’s electronic health records system and (facilitating the exchange of confidential and sensitive treatment information with outside entities) collecting, analyzing, and reporting client outcomes to ensure program effectiveness, and compliance with grant requirements. This position plays a key part in supporting data-driven decision-making and enhancing the quality of care provided to our clients.

Key Responsibilities

• Client Records Administration : Compile, process, and exchange client treatment records (with outside entities) ensuring accuracy and compliance with legal and regulatory requirements
• Client Survey Administration : Conduct and administer client surveys, primarily using the Government Performance and Results Act (GPRA) tool, SAMHSA Unified Performance Reporting Tools (SUPRT), and other required instruments, in a professional and compassionate manner
• Data Collection and Entry : Accurately collect and enter client data and survey responses into designated electronic health record (EHR) or outcomes tracking systems, ensuring data integrity and timeliness
• Grant and Contract Reporting : Generate and submit regular outcomes reports in accordance with grant and contract requirements, synthesizing data, and highlighting key findings
• Quality Assurance : Perform regular quality checks on data to identify and correct errors, maintaining a high standard of accuracy
• Collaboration : Work collaboratively with program staff to coordinate survey schedules and ensure minimal disruption to client services
• Confidentiality : Adhere to all policies and procedures regarding client confidentiality and data security

Qualifications

Education & Experience :

Skills & Competencies :

Why Join Us?

This is a unique opportunity to contribute to a meaningful, data-driven program that directly impacts client recovery and program success. As an Outcomes Coordinator at IBH Addiction Recovery, you’ll work with passionate professionals in a supportive environment that values innovation, collaboration, and professional growth.

Our Perks Include :