Titles : Business Systems Analyst II
Location : Columbia, SC (Hybrid - 3 days / week onsite)
Duration : 12 Months
C2 Clearence Required
Day to Day :
- The Business Analyst will oversee and manage the workflow for End User Package, Deployment, and Remediation teams across all stages of solution development, testing, and deployment.
- Using data analysis and visualization tools alongside with ServiceNow and the Microsoft M365 suite, they will track progress, identify bottlenecks, and provide actionable insights to improve efficiency.
- The role includes maintaining accurate documentation, gathering and translating requirements, coordinating quality assurance efforts, and delivering clear, timely status updates to stakeholders.
- By leveraging these tools and practices, the Business Analyst ensures transparency, alignment with business objectives, and successful delivery of software products to our customers.
Duties
Defines customer needs in technical and business contexts.Ensure the proposed technical and business solutions meet the customer's objectives for the work effort.Provide guidance with planning and prioritization of business support-related activities.30% Elicit and document user requirements to meet a business objective.Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.25% Guide both technical and customer departments in the development of the systems that support the business solution.10% Facilitate the transfer of knowledge about the direction of the business units to others who support them.10% Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.10% Provide input on the business direction for system changes.10% Validate the business need for solutions to business problems and process improvements.5% Assist in the development and documentation of training materials.Mentor or train less experienced staff.Team : Small team - this person will make 4. Will work in an area comprised of Security professionals from all levels to Cyber Security professionals.
Work Environment :
Fast-paced, high demand environment.Work is frequently performed against mandated deadlines. Knowledge of when and what to delegate is essential in order to balance multiple high-priority tasks.Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.Interview : In-person
Required Skills and Abilities :
Demonstrated understanding of concepts of the supported business unit. Basic knowledge of standard industry practices.Demonstrated knowledge of procedures for the business unit.Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units. Strong teamwork and interpersonal skills.Understands how IT affects an organization and is able to link it to business processes.Excellent analytical skills.Good conceptual skills.Able to read and comment on test plans and test matrices, project plans, and scope and design documents.Required Technologies :
Data Analysis and Visualization Tools such as Microsoft Excel, Power BI, SplunkMicrosoft M365 suiteRequired Software and Other Tools :
Microsoft Office.PowerBIRequired Education : Bachelor's degree in Computer Science, Business Administration, or other job related field. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Business Administration or other job related degree.
Required Work Experience : 4 years of IT business analysis experience.
Nice To Have :
Service Now / Azure Board experienceDemonstrated experience with software distribution tools such as SCCM, Intune, or BigFix, including oversight and management of deployment processes.Experience working in Agile and DevOps environments, with a strong understanding of iterative development, continuous integration / continuous delivery (CI / CD), and cross-functional team collaboration.Preferred Skills and Abilities :
Conceptual understanding of project management techniques.Able to influence and negotiate solutions to business problems.Preferred Software and Other Tools :
Visio, MS Project or similar software, data mining using DB2, SQL, and / or other tools.Preferred Education : Bachelor's degree-in Computer Science, Business Administration, or other job related field or 4 years of job related experience with government business and / or BCBS companies.
Preferred Licenses and Certificates : Certified Business Analysis Professional (CBAP), HIPAA, LOMA.