Senior Account Coordinator

Senior Account Coordinator

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Excavation division is hiring a Senior Account Coordinator for our Work Tools group in Waco, TX.

Role Summary :

In this role you will take orders from customers and schedule capacity within our manufacturing facilities to ensure timely delivery to customers. In addition, you'll perform administrative and in-house support tasks for a sales team, helping to build relationships and improve customer experience.

What You'll Do (Job Duties) :

• Manage all work tool orders that flow through CMOP for our ship sourcing
• Responding to customer inquiries and providing customer service regarding products and services, addressing issues related to customer orders.
• Supporting order to delivery process, ensuring compliance with customer / dealer requirements. Participate in process improvement activities and projects.
• Manage docs cases in our area
• Debits / Credits for dealers and internal fixes for accounting
• Performing general administrative duties, including maintaining files, schedules and appointments, for the sales teams. Maintaining database and updating records of contacts, accounts and orders as required.
• Monitor, prioritize and track status of orders to provide updates to customers.
• Supporting order to delivery process, ensuring compliance with customer / dealer requirements. Participate in process improvement activities and projects.
• Creating reports for the sales force regarding market conditions, labor costs, expense control, sales results, and team earnings.

What You Have (Core Skills) :

Top Candidates Will Also Have :

Additional Details :

Summary Pay Range : $87,480.00 - $131,280.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits :

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com / careers.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.