Dispatcher

Dispatcher

The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.

Please know that this position can be seated at either our Lakeville, MA or Pelham, NH Branch

Environment, Health & Safety

• Conducts business in compliance with all Environmental Health & Safety Policies.
• Conducts periodic safety meetings as well as updating safety documents and logs.
• Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
• Ensures operating standards are conducted; supported by robust training and communication actions
• Supervisory Responsibilities
• Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable :
• Drivers
• Field Service Techs
• Set Up Crews
• Transportation Coordinators
• Branch Coordinator
• This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
• This role owns DOT compliance within an assigned territory

Fleet & Efficient Use of Resources

Education and Qualifications

Preferred Requirements

Personal Characteristics