Unit Coordinator II |MGH-General Medicine & Oncology Department

Lead Unit Coordinator | General Medicine & Oncology-Ellison 16

Ellison 16 is a thirty-six-bed unit devoted to the care of the acutely ill medical patient. The patient population on this unit includes a diverse mix of medical diagnoses requiring complex nursing care. The schedule is 40 hours a week, day shift (5) 8-hour shifts OR (2) 12-hour shifts and (2) 8-hour shifts 7 : 00 am-7 : 00 pm and / or 7 : 00 am -3 : 00 pm.

The Unit Coordinator II serves as a lead Unit Coordinator, responsible for overseeing and coordinating various administrative, operational, and technical functions within the unit. Provides administrative support to unit-based and hospital-wide clinicians and staff on an inpatient unit, functioning as the liaison between the patient, visitors, and the clinicians. Expected to effectively organize priorities, complete tasks on time, and manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow, including communication to key players regarding patient admissions, discharges, and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department.

Essential Functions (Key Roles & Responsibilities) :

• Manage calendars and schedules for the unit's Nursing Director and the unit conference room; organize and schedule interviews; coordinate and assist with scheduling staff for fit testing, training sessions, performance evaluations, and other educational activities; document and disseminate meeting minutes; collaborate on environment of care rounds, organize employee files, and maintain various unit logs and lists.
• Assist the Nursing Director in organizing onboarding schedules for new staff; developing schedules for various roles; performing payroll duties as assigned; tracking UKG swipes, staff scheduling changes, and scanning timesheets; monitoring per diem staff shift requirements and managing temporary staffing needs; ordering materials / equipment for the unit.
• Maintain and manage the unit's digital resource sites; manage email distribution lists and unit contact list; provide technical support for hybrid staff meetings; submit tickets for system access, including Epic, badge access, and other network systems; facilitate and maintain downtime procedures, including conducting BPA computer testing.
• Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit Coordinate patient movement on and off the unit as appropriate; enter accurate and timely information about admissions, discharges, and transfers into the electronic medical record Contact ancillary service departments to obtain equipment, services, and supplies, and track their status and location Ensure an accurate lost and found log is maintained and facilitate the process of returning patient belongings.

Education

High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Certified Health Unit Coordinator - National Association of Health Unit Coordinators (NAHUC) preferred

Experience

Administrative Support Experience or Equivalent 2-3 years required

Knowledge, Skills and Abilities

Proficiency with office procedures and equipment (e.g., filing, copying, scanning, printing, and faxing). Proficiency in MS Office. Ability to proofread and edit written documents. Ability to use phone systems. Managing one's own time and the time of others. Strong verbal and written communication skills. Strong interpersonal skills. Familiarity with medical terminology.

Work Location

267 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$20.43 - $29.21 / Hourly

Grade

EEO Statement :

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.