Service Manager

Pacific Golf & Turf is Northwest’s premium supplier of John Deere and EZGO Golf Cart products to Golf Course and Sports Turf facilities.  We have an awesome opportunity for a leader who is a TEAM player.

We're seeking a Service Manager for our Portland Location.  We are looking for an individual who has a commitment to customer service and is a well-trained and highly organized professional.

We are an established company that strives to be the best at taking care of our customers.

We look for new employees that are honest, motivated, responsible, dependable, work safely and come to work daily.  Come join our TEAM!    Primary Purpose and Essential Functions :

• To oversee the daily operations of the service department, working directly with the employees to ensure they have the necessary skills, training, and tools to perform their job.  In addition, provide quality customer service for all branch transactions.  General Duties / Responsibilities  Provide leadership and do what is necessary to ensure day-to-day operations run smoothly.  Bring a positive attitude / energy that promotes a team-oriented work environment through clear communication and a desire for the business to succeed.  Assists and supervises technicians, including inspection and review of work to assure quality job performance.  Assists with troubleshooting equipment problems, makes recommendations for effective repair path, as needed.  Monitor shop performance, WIP, technician efficiency and other reporting as required by management and approve technician times.  Oversee that the facility is a clean and safe work area.  Coordinate efforts between the Parts, Service & Sales Departments to ensure that equipment is repaired or prepped for delivery in an efficient, and timely manner.  Oversee Service Advisors and admin staff to ensure the department is operating at an optimal level.  Aid in scheduling and coordinating service appointments based on nature of complaint and shop capacity.  Ensure a high level of customer service is being upheld and if not, work to resolve customer concerns.  Assist in receiving equipment – golf cars, and turf equipment that arrive on our trucks and outside carriers – document serial numbers, condition, damages, and any other important information.  Assist in loading and unloading trucks – must be able to operate a forklift and get certified.  Work with Director of Service to achieve branch goals.  May perform additional duties as assigned by leadership.  Qualification Requirements  HS diploma or equivalent with Trade School Tech certification; College degree a plus   Three years’ experience as a Service or Service Manager in either an equipment or automotive service shop  Quality customer service & leadership skills a must  General office skills with a working knowledge of Microsoft Word & Excel, typing 45 wpm, and general knowledge of a 10-key calculator CRT / Data Entry.    Forklift experience   Ability to lift a weight of 50# or more, on occasion.   Ability to solve practical problems and ability to read / interpret instructions furnished in written, oral, diagram or schedule form.  A successful candidate will have proven leadership skills and enjoy being part of a team.  COMPENSATION :     Wage $75,000 + monthly incentive   Full Time  Competitive benefit package including Medical, Dental, Vision, Life, and Disability.  Vacation, Sick, and Holiday Pay.  401(k) plan with company match.  Hours : Day shift     Respond with a resume for employment consideration.   Powered by JazzHR