Revenue Support Specialist

Revenue Support Specialist

This is a remote position.

We are seeking a highly motivated Revenue Support Specialist to play a critical role in supporting our commercial and financial teams. In this hybrid position, you will be the go-to partner for managing our CRM (Zoho) and supporting sales with contracts, quotes, and dashboards, while also working closely with Finance to ensure smooth invoicing, collections, and reporting. This role is ideal for someone who enjoys variety, balancing customer contract administration, cross-functional collaboration, and hands-on financial processes. You'll thrive here if you're detail-oriented, proactive, and comfortable navigating both structured processes and the occasional ambiguity that comes with a fast-paced, growing company.

Position Responsibilities

Internal Management of Contracts including EULAs, Reseller Agreements, BAAs, and SOWs

Partner with cross-functional teams to ensure our data and tools scale with the teams

Assist sales in preparation of customer quotes

Consistently search for ways to scale and improve dashboards that suit the needs of cross-functional stakeholders

Responsible for managing customer invoicing, payment collection, and cash application processes while providing key support to the Finance Team

This role ensures timely and accurate processing of receivables and assists with broader financial reporting, reconciliations, payroll backup, and compliance activities.

Prepare and distribute customer invoices accurately and on schedule.

Manage payment collections and monitor outstanding receivables.

Maintain and oversee payment schedules.

Process daily cash receipt journals and ensure timely posting.

Manage ACH payment processes.

Record customer payments accurately and reconcile discrepancies as needed.

Assist with the preparation of financial reports and schedules.

Support month and year-end close processes, including account reconciliations and journal entries.

Provide assistance with tax issues, including contacting agencies to resolve matters.

Assist with day-to-day financial transactions to ensure accuracy and compliance.

Serve as backup for payroll processing.

Participate in various financial and operational projects as assigned.

Other job duties as assigned.

Requirements

Location : Remote

Education : BS or BA in Computer Science, Business, or related discipline, or equivalent professional experience

Experience : 3+ years of experience in CRM Administration preferably ZOHO

1-2 years' experience working with commercial sales and service organizations

Self-motivated with the ability to both take direction and work independently with minimal supervision

Attention to detail and experience with multitasking and prioritizing to deliver impact in a fast-paced environment.

Strong desire to take initiative; you thrive on change and are comfortable with ambiguity and pivots in the short / long term strategic initiative

Proven ability to work cross-functionally by building relationships and influencing others

Experience with customer contract administration

Excellent communication, organizational, and time-management skills

ISO / QMS Requirements

Practice in all requirements of EN ISO 13485 : 2016 ISO 13485 : 2016 MDSAP (including 21 CFR 820) QMS Manual Process Flows Work Instructions

Experience with EN ISO 62304 : 2006 is a plus

Comply with applicable regulatory requirements (including but not limited to MDSAP participating countries and CE Marking). Support Internal and External audits.

Benefits

Our team members love working here because they are challenged by unique and difficult problems that make a real difference in healthcare and technology.

Health, vision, and dental insurance

Company paid Short Term Disability

Company paid Long Term Disability

Company paid employee Life Insurance

Up to 6% 401k match

Unlimited Paid Vacation

$150 a month health and fitness stipend